Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Coronado

Lubbcok

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Chic-Fil-A
Lubbcok
01.2024 - Current
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Assembly Line Worker

Tyco
Lubbcok
04.2019 - 07.2023
  • I assembled fire sprinklers, along with testing them and packaging.

I inspected the product to make sure it worked properly. I worked efficiently with the team.

  • Used established assembly instructions to complete jobs.
  • Provided training and guidance to new employees on proper assembly techniques.
  • Operated machinery, forklifts and other heavy equipment.
  • Maintained assembly and production equipment to meet operational goals.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Worked through each required task and step in production processes.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Ensured work areas were kept clean and organized at all times.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Assembled components by examining connections for correct fit, fastening parts and subassemblies.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Adjusted machine settings according to job requirements, ensuring optimal performance.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Packaged products and double-checked package labels for accuracy.
  • Resolved assembly problems by altering dimensions to meet specifications.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Ensured compliance with company policies and procedures at all times.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
  • Provided assistance in other departments when needed.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Prepared products for quality tests and packaging by closely following directions.
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.

Education

GED -

Region 17
Lubbock, TX
05-2019

Skills

  • Positive with people
  • Customer service

  • Complaint resolution
  • Order tracking
  • Product knowledge
  • Customer relationship management
  • Effective communication
  • Time management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Quality assurance
  • Training and guidance
  • Stress management
  • Refund management
  • Empathy and patience
  • Multi-task management
  • High-energy attitude
  • Relationship building

Timeline

Customer Service Representative

Chic-Fil-A
01.2024 - Current

Assembly Line Worker

Tyco
04.2019 - 07.2023

GED -

Region 17
Alexis Coronado