Alexis Correira
Emporia,KS
Summary
Driven and result-oriented Technical Support Representative with over 8 years of experience in diagnosing and resolving complex hardware, software, and network issues. Proficient in troubleshooting Windows and Mac OS systems, as well as managing network connectivity problems, including VPNs and Citrix. Adept at utilizing diagnostic tools to deliver remote support, ensuring optimal system performance and user satisfaction. Demonstrated expertise in implementing targeted improvements based on user feedback and support trends. Experienced in managing Active Directory, Microsoft Identity Manager, and troubleshooting various applications. Strong ability to foster cross-functional teamwork and streamline IT support processes for efficiency. Currently advancing IT knowledge through academic studies at WGU. I am eager to contribute technical expertise to a dynamic IT team, focusing on system functionality and secure network management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IS Support Specialist II
Newman Regional Health
11.2024 - 11.2025
- Assisting with the day-to-day operations of the medical record system by monitoring system performance, identifying issues, and providing technical support to ensure smooth functionality
- Supporting the integration of the medical record system with other healthcare systems (e.g., lab, pharmacy, billing).
- Help maintain the interfaces to ensure data flows seamlessly and troubleshoot any issues with data exchange between systems.
- Providing end-user support for medical staff and clinicians by answering technical inquiries, resolving system issues, and guiding them through software usage. I assist in troubleshooting problems to minimize disruptions in workflow.
- Supporting the testing and deployment of software updates, patches, and system enhancements. I collaborate with the team to test new features and ensure the system remains compatible with existing interfaces.
- Assisting in creating and maintaining documentation related to system configurations, interface specifications, troubleshooting procedures, and training materials.
Technical Support Representative – Remote
Leidos
07.2022 - 11.2024
- Deliver specialized support by diagnosing and resolving complex hardware and software issues on both Windows and Mac OS systems to improve user satisfaction.
- Troubleshoot software and network connectivity issues, including VPN, Citrix, and Wi-Fi, to provide effective, timely solutions that maintain seamless functionality.
- Conduct remote troubleshooting using advanced diagnostic tools, assisting users in both Windows 10 and Mac OS environments to minimize system downtime.
- Thoroughly document all support cases and resolutions, escalating unresolved issues to the appropriate teams to ensure accurate and efficient follow-up.
- Collaborate with cross-functional teams to resolve complex technical challenges, analyze recurring issues, and implement system improvements based on user feedback.
- Implemented proactive troubleshooting strategies for Windows 10, Citrix, and VPNs, significantly reducing system downtime and boosting user productivity.
- Developed custom solutions in Microsoft Identity Manager and Active Directory, optimizing processes for user authentication and access management across the network.
IT Specialist
Pro-Sphere Tek
07.2019 - 05.2022
- Diagnosed, troubleshot, and resolved a variety of software, hardware, and network issues for Veterans Affairs employees, enhancing system reliability.
- Worked extensively with Microsoft Office Suite, Microsoft Identity Manager (MIM), and Active Directory to troubleshoot and resolve user issues efficiently.
- Provided specialized support for Windows 10, Citrix, and VPNs, streamlining IT processes to improve resolution times and support effectiveness for VA staff.
Receptionist/Dispatcher
Servpro of Pulaski & Laurel Counties
04.2019 - 06.2019
- Received and accurately entered lead calls and job referrals, including First Notice of Loss (FNOL), to ensure efficient processing and follow-up.
- Answered general phone calls, greeted visitors, and dispatched lead calls and job referrals promptly to support smooth daily operations.
- Managed administrative tasks by handling incoming calls and job referrals, ensuring accurate data entry and timely assignment dispatch to optimize workflow.
- Coordinated closely with field teams, facilitating clear communication between clients and technicians to ensure prompt and effective service delivery.
- Maintained detailed records of all interactions, creating a comprehensive database that enhanced tracking, follow-up, and compliance with federal regulations.
Administrative Assistant
Ryder Integrated Logistics, Inc. - Georgetown, KY
05.2018 - 12.2018
- Managed and organized executive calendars, efficiently scheduling appointments, meetings, and travel arrangements to support seamless daily operations.
- Created and maintained robust filing systems, both electronically and physically, to ensure easy and prompt retrieval of essential documents.
- Tracked Driver Hours of Service (HOS) data, meticulously monitoring compliance and ensuring adherence to Department of Transportation (DOT) regulations.
- Investigated DOT violations thoroughly, identifying issues and implementing corrective actions to support regulatory compliance.
Customer Care Assistant
Conduent - London, KY
03.2017 - 04.2018
- Assisted with front desk responsibilities, including answering phones, faxing, and filing, to ensure smooth and efficient daily operations.
- Developed and maintained detailed Excel spreadsheets, streamlining data management processes and improving access to essential information.
- Provided technical support to customers on Mac OS and iOS operating systems, resolving issues and enhancing user experience through chat-based communication.
- Logged cases accurately and professionally, delivering consistent and thorough support while implementing proactive solutions that significantly reduced repeat inquiries.
Education
Bachelor’s degree - information technology
Western Governors University – Online
05-2028
High School Diploma -
North Laurel High School
05-2015
Skills
- Technical Proficiency: Troubleshooting Windows 10/11, Linux, macOS; hardware and network troubleshooting
- Network Management: TCP/IP, DNS, DHCP, VPN setup, and configuration
- Application Support: Proficient in resolving application issues and providing end-user support across multiple platforms
- System Administration: Account management and creation, Microsoft Identity Manager (MIM), Active Directory
- Remote Support: Virtual Machine (VM) management, remote desktop support
- Database Management: SQL for troubleshooting and data management
- Cloud Proficiency: Experience with Azure, including basic management and configuration
Certification
ITIL Foundations 09/2025
Timeline
IS Support Specialist II
Newman Regional Health
11.2024 - 11.2025
Technical Support Representative – Remote
Leidos
07.2022 - 11.2024
IT Specialist
Pro-Sphere Tek
07.2019 - 05.2022
Receptionist/Dispatcher
Servpro of Pulaski & Laurel Counties
04.2019 - 06.2019
Administrative Assistant
Ryder Integrated Logistics, Inc. - Georgetown, KY
05.2018 - 12.2018
Customer Care Assistant
Conduent - London, KY
03.2017 - 04.2018
Bachelor’s degree - information technology
Western Governors University – Online
High School Diploma -
North Laurel High School