ALEXIS COSTA
Rocky Hill
Summary
Results-driven Inside Sales Specialist with a strong understanding of lead generation, customer behavior, and pipeline growth. Skilled in cross-functional collaboration, relationship building, and data-driven decision-making. Motivated to drive demand, strengthen brand presence, and support revenue growth through strategic marketing activation.
Overview
6
6
years of professional experience
Work History
Inside Sales Specialist
Henkel
Rocky Hill, CT
01.2022 - Current
- Oversee lead qualification and pipeline management for Northeast and South Atlantic regions across multiple channels, aligning efforts with TSES to enhance sales conversion rates
- Drive prospecting excellence by upskilling Sales Teams and Business Development Managers on platforms such as IIR and LinkedIn Sales Navigator
- Lead initiatives to meet and exceed key performance indicators (KPIs) and support regional revenue growth targets
- Collaborate with cross-functional teams to optimize sales processes, improve operational efficiency, and enhance the customer experience
- Analyze sales data to inform strategic planning and guide business decisions that impact growth and performance
- Support onboarding and continuous skill development of new team members to foster a high-performing, knowledgeable sales organization
Employment Benefits Mentor
Department of Labor
Wethersfield, CT
01.2020 - 01.2022
- Mentored and supported a team of 20+ by providing expert guidance on claims-related inquiries, enhancing knowledge sharing
- Reviewed and authorized unemployment claims across regular, special, and extended programs; investigated wage and employment discrepancies to ensure eligibility
- Delivered expert claimant support by resolving complex issues and utilizing systems like IBM and Salesforce for accurate claim processing
Education
Master of Business Administration - Concentration in Finance
Southern New Hampshire University
Manchester, NH01-2023
Bachelor of Science - Business Management, Personal Finance Planning
Central Connecticut State University
New Britain, CT01-2020
Skills
- Sales Tools & CRM Skills
- Revenue enhancement strategies
- Data-driven decision-making
- Project Management
- Customer relationship building
- Verbal and written communication
Timeline
Inside Sales Specialist
Henkel
01.2022 - Current
Employment Benefits Mentor
Department of Labor
01.2020 - 01.2022
Bachelor of Science - Business Management, Personal Finance Planning
Central Connecticut State University
Master of Business Administration - Concentration in Finance
Southern New Hampshire University
KEY ACHIEVEMENTS
- 100% Sales Conversion Targets: 2023 Y1 ($173,908) | 2024 Y1 ($434,107) | 2025 Y1 ($499,401)
- Learning & Development Lead: Lead quarterly training sessions for Sales Teams and BDMs to share best practices and advanced strategies for leveraging LinkedIn Sales Navigator effectively
- Cross-Team Collaboration: Coordinated with internal stakeholders to develop and implement scalable solutions that improved team performance and workflow
- Team Mentoring Success: Played a key role in onboarding and developing new hires