Alexis Cox
Hobart,IN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Restaurant Management Corporation
05.2017 - Current
- Planned, organized, and monitored resources to deliver efficient use of labor, equipment, and materials.
- Contributed to increased sales revenue by consistently motivating staff to achieve individual and team goals.
- Cultivated professional working relationships with peers and supervisors.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
Dietary Aide
Ridgeline Management Company
09.2017 - 03.2018
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleaned and organized kitchen, dining and service areas.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
Janitor
McLemore Building Maintenance
08.2016 - 05.2017
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Supervised supplies in inventory and submitted reorder requests.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Valparaiso, IN05.2025
Skills
- Inventory controls
- Customer service focus
- Computer Skills
- Delegating Work
- Workplace Safety
- Safety Procedures
- Staff Motivation
- Training and mentoring
- Assigning Work
- Customer Service
- Conflict Resolution
- Accurate money handling
- Delegation capabilities
Certification
- Certified Shift Manager, Restaurant Management Corporation - Since October 2018
Timeline
Dietary Aide
Ridgeline Management Company
09.2017 - 03.2018
Shift Manager
Restaurant Management Corporation
05.2017 - Current
Janitor
McLemore Building Maintenance
08.2016 - 05.2017
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
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