Alexis Cox - Ross
Atlanta,GA
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Preschool Teacher
Bright Horizons
08.2023 - Current
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
Customer Experience Coordinator
TJX Companies
07.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Evaluated and updated internal processes regularly to maintain optimal efficiency in handling customer inquiries, ensuring prompt resolutions and satisfaction.
HR Interim Staffing Ambassador
Amazon
10.2021 - 03.2022
- Ensures all documents are scanned into the digital file management system.
- Ensures 100% compliance for work authorization documentation for associates.
- Meets critical deadlines for initiating background screening and completing drug test processes to achieve labor orders.
- Sets up, executes, and breaks down New Hiring Events (NHE) and New Hire Orientations (NHO) based on labor projections to meet the labor order demands and fill on-time.
- Guides applicants through the hiring process in accordance with Amazon’s policies and procedures.
- Consults with applicants on the best match for their desired position and available opportunities in Node.
Corporate & Warehouse Manager
Queen Virgin Remy Hair Store
09.2015 - 01.2018
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Greeted and assisted Customers/ Celebrities.
- Trained store staff by reviewing and revising orientation to products and
sales training materials, delivering training sessions. - Maintains inventory by checking merchandise to determine inventory
levels. - Traveled nationwide to different store locations to make sure all
locations are up to date with products, wholesale program, rewards
program and upselling. - Street teamed popular events for each store nationwide.
- Packed and Unpacked shipments.
Education
Bachelor of Arts - Fashion Marketing And Management
The Art Institute of Atlanta
Atlanta, GA2021
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Google Workspace
- Professional telephone demeanor
- Customer relations
- Child development expertise
Timeline
Preschool Teacher
Bright Horizons
08.2023 - Current
Customer Experience Coordinator
TJX Companies
07.2022 - 02.2023
HR Interim Staffing Ambassador
Amazon
10.2021 - 03.2022
Corporate & Warehouse Manager
Queen Virgin Remy Hair Store
09.2015 - 01.2018
Bachelor of Arts - Fashion Marketing And Management
The Art Institute of Atlanta