Alexis Crisanto
Balch Springs,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Ambulatory Service Representative
Children's Health
08.2022 - Current
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Documented actions in system to maintain patient history and billing files.
- Referred patients and guarantors to sources of outside funding.
- Established payment arrangements according to policies, referring issues to collection manager.
- Informed patient of self-pay balances owed to facility.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Referred patients and guarantors to sources of outside funding
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone
- Informed patient of self-pay balances owed to facility
Diet Operator
Children's Health
01.2021 - 01.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
H. Grady Spruce
Dallas, TX05.2020
Skills
- Punctual and Hardworking
- HIPAA Regulations
- Organization and Time Management
- Deductible Collection
- Multi-Line Telephone Systems
- Insurance Authorizations
- Claims Handling and Coverage Verification
- Credit Balancing
- Benefits Explanations
- Scheduling
- Guest Registration
- Customer Assistance
- Front Desk Operations
- Patient Referral
- Answer Telephone Calls
Languages
Spanish
Native or Bilingual
Timeline
Ambulatory Service Representative
Children's Health
08.2022 - Current
Diet Operator
Children's Health
01.2021 - 01.2022
High School Diploma -
H. Grady Spruce