Alexis Crisanto
Dallas,TX
Summary
- Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Ambulatory Service Representative
Childrens Health
Dallas, TX
10.2023 - Current
- Greeted patients and visitors in a friendly, professional manner.
- Checked-in patients for appointments using the Electronic Medical Record system.
- Collected co-payments and other payments as required.
- Collaborated with clinical and administrative staff to meet patient needs.
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Printed daily reports on appointment availability, cancellations, no shows., as needed by management team members.
- Updated patient profiles based on changes in personal information or insurance coverage status.
- Assisted with training new Ambulatory Service Representatives on proper procedures and protocols related to their job duties and responsibilities within the department environment.
Ambulatory Service Representative
Childrens Health
Dallas, TX
08.2022 - 10.2023
- Greeted patients and visitors in a friendly, professional manner.
- Checked-in patients for appointments using the Electronic Medical Record system.
- Verified patient insurance eligibility and benefits.
- Collected co-payments and other payments as required.
- Performed data entry of patient demographics into EMR system.
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Provided assistance with scheduling appointments and referrals to specialists.
- Assisted with training new Ambulatory Service Representatives on proper procedures and protocols related to their job duties and responsibilities within the department environment.
- Provided support during peak times throughout the day by helping out with clerical tasks such as photocopying, scanning documents, sorting mail, faxing forms, letters., as requested by administrative personnel or physicians on staff at the clinic site.
Diet Operatoor
Childrens health
Dallas, TX
02.2021 - 08.2022
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Took food orders from patients and entered into computer system.
- Served meals to patients, following dietary restrictions as needed.
- Prepared trays for delivery of meals to patients' rooms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
H. Grady Spruce High School
Dallas, TX05-2020
Skills
- Insurance Coverage Verification
- Customer Service
- Scheduling
- Telephone Etiquette
- Providing Information and Resources
- Caring and Empathetic
- Multitasking
- Payment Collection
- Multi-Line Telephone Systems
Languages
Spanish
Professional
Timeline
Ambulatory Service Representative
Childrens Health
10.2023 - Current
Ambulatory Service Representative
Childrens Health
08.2022 - 10.2023
Diet Operatoor
Childrens health
02.2021 - 08.2022
High School Diploma -
H. Grady Spruce High School