ALEXIS CRISANTO
Dallas,US
Summary
Achieved enhanced patient satisfaction and operational efficiency through innovative EMR system utilization and process improvements. Improved service delivery and financial accuracy by streamlining insurance verification and payment processing. Advanced training efforts to promote a supportive healthcare environment, leveraging skills in patient care and case management for excellence.
Overview
5
5
years of professional experience
Work History
Patient Benefit Representative
Texas Oncology-Sammons Cancer Center
08.2025 - Current
- Processed patient benefit requests efficiently, ensuring timely access to necessary healthcare services.
- Conducted thorough insurance verifications, minimizing billing discrepancies and enhancing patient experience.
- Managed patient inquiries regarding benefits and insurance coverage, providing clear and accurate information.
- Coordinated with clinical staff to facilitate patient benefits enrollment, ensuring a seamless process.
- Assisted patients in understanding their benefit options, promoting informed decision-making regarding their care.
AMBULATORY SERVICE REPRESENTATIVE HEME/ONC
Childrens Health
10.2023 - 09.2024
- Welcomed patients, enhancing satisfaction and streamlining check-in processes.
- Efficiently managed patient appointments, ensuring accurate records in EMR.
- Collaborated with staff, improving patient service and operational efficiency.
- Trained new representatives, fostering a knowledgeable and cohesive team.
- Enhanced patient experience by delivering friendly service and ensuring timely check-ins, contributing to improved patient satisfaction scores.
- Streamlined appointment check-in processes using the Electronic Medical Record system, significantly reducing wait times and increasing operational efficiency.
- Coordinated with clinical and administrative teams to address patient needs, resulting in seamless communication and elevated service delivery.
- Analyzed daily appointment reports to identify trends in cancellations and no-shows, facilitating proactive adjustments to scheduling strategies.
- Trained new Ambulatory Service Representatives on essential protocols, fostering a knowledgeable team and enhancing overall departmental performance.
AMBULATORY SERVICE REPRESENTATIVE UROLOGY
Childrens Health
08.2022 - 10.2023
- Welcome patients, ensuring a professional first impression.
- Manage patient check-ins via EMR, optimizing workflow.
- Verify insurance details, ensuring accurate billing.
- Collect payments, contributing to financial accuracy.
- Assist in training, enhancing team efficiency.
- Welcomed patients with empathy, fostering a comforting environment that encourages trust and open communication.
- Verified insurance details meticulously, ensuring accurate billing and minimizing discrepancies in patient accounts.
- Collected payments effectively, contributing to financial accuracy and supporting departmental budget goals.
- Welcomed patients warmly, establishing a trusting environment that encouraged open communication and patient comfort.
- Maintained precise records of insurance verifications, ensuring compliance and minimizing billing errors for enhanced financial integrity.
DIET OPERATOR
Childrens Health
02.2021 - 08.2022
- Delivered accurate food orders, enhancing patient satisfaction and operational efficiency.
- Maintained cleanliness in service areas, ensuring compliance with health standards.
- Entered patient orders into system, improving order accuracy and service speed.
- Served meals per dietary needs, fostering patient health and satisfaction.
- Built strong customer relationships, promoting repeat business and trust.
- Streamlined meal delivery processes, enhancing patient satisfaction and ensuring compliance with dietary guidelines.
- Coordinated with kitchen staff to optimize meal preparation times, leading to timely service and improved operational efficiency.
- Fostered positive relationships with patients, contributing to a caring environment and encouraging feedback for continuous improvement.
- Implemented a tracking system for orders, ensuring precise delivery and improving communication between kitchen and service teams.
Education
HIGH SCHOOL DIPLOMA - undefined
H. Grady Spruce High School
Dallas, TX05.2020
Skills
- Achieved high levels of customer satisfaction through effective case management and service delivery Enhanced insurance verification accuracy and improved data entry processes in EMR systems Delivered timely payment processing and efficient scheduling, resulting in improved patient care experiences Championed training initiatives that strengthened attention to detail and patient advocacy Drove team collaboration to resolve issues and elevate problem-solving effectiveness Maximized time management and organizational skills to support operational goals
LANGUAGES
Spanish (Proficient).
Timeline
Patient Benefit Representative
Texas Oncology-Sammons Cancer Center
08.2025 - Current
AMBULATORY SERVICE REPRESENTATIVE HEME/ONC
Childrens Health
10.2023 - 09.2024
AMBULATORY SERVICE REPRESENTATIVE UROLOGY
Childrens Health
08.2022 - 10.2023
DIET OPERATOR
Childrens Health
02.2021 - 08.2022
HIGH SCHOOL DIPLOMA - undefined
H. Grady Spruce High School