Customer Service Experience
Alexis McBride
Nephi,UT
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
10
10
4
4
Certifications
Work History
911 Dispatcher
Central Utah 911
Spanish Fork, UT
02.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Reduced risks and emergency response issues by observing public safety field units.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant General Manager
Wendy’s
Nephi, UT
10.2021 - 02.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Scheduler
Desert Stream
Nephi, Utah
01.2021 - 10.2021
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Answered phone calls and answered questions from potential customers.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
Education
Bachelor Of Administrative Studies - Business Management
Snow College
Ephraim, UT06.2025
Skills
- Emergency Response Procedures
- National Crime Information Center (NCIC)
- Information Intake
- Data Systems Operation
- Cross-Departmental Teamwork
- 911 System Information Databases
- Call Management
- Data Entry
- Ems Dispatch
- Active Listening
- Computer Skills
- Verbal and Written Communication
- Crisis Management
- Customer Inquiries
- Critical Thinking
- Documentation and Recordkeeping
- Prioritizing Situations
- Customer Satisfaction
- Quality Assurance Requirements
- Conflict Resolution
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- POST - POST Dispatch
Timeline
911 Dispatcher
Central Utah 911
02.2022 - Current
Assistant General Manager
Wendy’s
10.2021 - 02.2022
Scheduler
Desert Stream
01.2021 - 10.2021
Bachelor Of Administrative Studies - Business Management
Snow College
Similar Profiles
Randy ThurgoodRandy Thurgood
911 Dispatcher at Central Utah 911911 Dispatcher at Central Utah 911
Keara WilsonKeara Wilson
Security Dispatch at University Of Utah HealthSecurity Dispatch at University Of Utah Health
Taylor DevlinTaylor Devlin
911 Public Safety Telecommunicator at Ingham County 911 Central Dispatch911 Public Safety Telecommunicator at Ingham County 911 Central Dispatch
Vikki WhiteVikki White
ASUDC, Case Manager at Maple Mountain Mental Health & WellnessASUDC, Case Manager at Maple Mountain Mental Health & Wellness
Carston SteeleCarston Steele
Religious Education Teacher at The Church Of Jesus Christ Of Latter-day SaintsReligious Education Teacher at The Church Of Jesus Christ Of Latter-day Saints