Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Poling

Taylorsville,US

Summary

I am proficient at listening to customers, meeting productivity goals, and staying current on company offerings. I am committed to providing world-class customer service while remaining professional.

Overview

7
7
years of professional experience

Work History

Team Member

Bumgarner Oil/Cubbard Express
05.2022 - 07.2023
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.

Customer Service Specialist

Tailored Chemical Products, Inc. Corporate Headquarters
08.2021 - 01.2022
  • Dealt with a wide range of customer service, operational, and administrative tasks every day
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
  • Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
  • Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales
  • Helped with the running and summarizing of operational reports and information
  • Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
  • Provided excellent customer service to both internal and external customers to maximize satisfaction and business success.

Server

The Olde Tavern
05.2021 - 09.2021
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.

Sales Associate

Torrid
04.2018 - 04.2019
  • Used upselling techniques and offered product and service consultations
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Negotiated and closed deals with minimal supervision
  • Customers received merchandise recommendations based on their needs and preferences
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
  • Assisted customers in enrolling in loyalty programs and submitting paperwork
  • Helped team members master sales techniques so they could consistently exceed their goals.

Store Manager

Babies "R" Us
03.2016 - 03.2018
  • Manage point-of-sale systems, focusing on accuracy and efficiency
  • Generated repeat business through excellent customer service
  • Was in charge of the system start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions
  • Counted cash drawers and made bank deposits
  • Increased sales by creating and analyzing weekly inventory reports
  • Establishing a loyal customer base
  • All store and staff issues, financial goals, and sales were reported to the district manager
  • Meet or exceed store sales and profit targets by inspiring consumer loyalty
  • Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
  • Identified performance gaps among team members in a proactive manner and implemented process improvements to improve productivity and customer service
  • Generated repeat business by providing exceptional customer service and positive engagement
  • Rotated stock to ensure that it had the best appeal and that shrinkage was kept to a minimum
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
  • Reported all store and staff issues to the district manager
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
  • In charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees
  • Oversaw, trained, and encouraged a culture of efficiency and performance by supervising, training, and encouraging new team members.

Education

Business Administration - BBA -

Central Piedmont Community College
Charlotte, NC
01.2026

Skills

  • Teamwork
  • Organization & Time Management
  • Hard Working
  • Upselling techniques
  • Stocking
  • Strong interpersonal skills
  • Customer-oriented
  • Good communication skills
  • Sales expertise
  • Multitasking
  • Skilled problem solver
  • Merchandising
  • Strategic Planning
  • Marketing
  • Performance Management
  • Staff Development & Management
  • Team Leadership
  • Brand & Product Management
  • Cross-Functional Teamwork
  • Key Performance Indicators

Timeline

Team Member

Bumgarner Oil/Cubbard Express
05.2022 - 07.2023

Customer Service Specialist

Tailored Chemical Products, Inc. Corporate Headquarters
08.2021 - 01.2022

Server

The Olde Tavern
05.2021 - 09.2021

Sales Associate

Torrid
04.2018 - 04.2019

Store Manager

Babies "R" Us
03.2016 - 03.2018

Business Administration - BBA -

Central Piedmont Community College

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