Alexis Cummings
Brandon,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Medical Representative
Humana
Tampa, FL
01.2023 - 02.2024
- Updated customer information in CRM database daily to document latest interactions and activity.
- Created detailed reports of sales activities including customer feedback, competitor analysis, and market trends.
- Conducted market research to identify target markets and develop strategies for increasing sales volume.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Medical Receptionist
Total Vitality Medical Group
Saint Petersburg, FL
08.2020 - 04.2022
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Monitored email inbox; prioritized requests accordingly daily.
Inbound Call Center Representative
PODS Moving & Storage
Tampa, FL
03.2018 - 01.2020
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Completed paperwork within established guidelines to document consumer requests.
- Followed up with customers to ensure their requests were addressed properly.
Education
Certification - Medical Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL05-2016
High School Diploma -
Educators Inc Private Christian School
Rockledge, FL05-2014
Skills
- Networking capabilities
- Goal-oriented mindset
- Territory Development
- Insurance Verification
Languages
English
Professional
References
References available upon request.
Timeline
Medical Representative
Humana
01.2023 - 02.2024
Medical Receptionist
Total Vitality Medical Group
08.2020 - 04.2022
Inbound Call Center Representative
PODS Moving & Storage
03.2018 - 01.2020
Certification - Medical Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Educators Inc Private Christian School