ALEXIS CUPP
Port Charlotte,FL
Summary
To gain more work experience in customer service and to help be prepared for later careers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Operations Manager, Customer Experience
Peke Safety LLC
06.2020 - Current
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Cleaned and maintained warehouse.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Orchestrated trade show appearances and presentations, showcasing company products to potential clients and partners.
- Wrote and distributed press releases to increase brand visibility.
Crew Member
Trader Joe's
01.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Customer Service Representative
Citibank Corporate
06.2015 - 09.2015
- Answered called from customers with questions about their credit cards
- Approved or declined credit card applications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Hostess
The Greene Turtle
10.2014 - 05.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Sales Associate/certified buyer
Plato’s Closet
05.2014 - 10.2014
- Purchased clothing from people selling to us
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Goucher College
Hagerstown Community College (HCC)
Washington County Technical High School
South Hagerstown High School
Skills
- Customer Service Management
- Proficient in Excel, Word, Klaviyo, Social Media, Google Docs
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Reliability
Area of study
Philosophy, Business Management
References
- Brett Cooper, (301)520-9141, CEO Peke Safety
Timeline
Operations Manager, Customer Experience
Peke Safety LLC
06.2020 - Current
Crew Member
Trader Joe's
01.2018 - 01.2019
Customer Service Representative
Citibank Corporate
06.2015 - 09.2015
Hostess
The Greene Turtle
10.2014 - 05.2015
Sales Associate/certified buyer
Plato’s Closet
05.2014 - 10.2014
Goucher College
Hagerstown Community College (HCC)
Washington County Technical High School
South Hagerstown High School
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