Alexis Hernandez
Gilbert,AZ
Summary
Driven and resourceful administrative professional 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments and a passion for innovation and business development.
Overview
4
4
years of professional experience
Work History
Executive Assistant
Suzuki Law Offices
11.2023 - Current
- Promoted by upper management to Executive Assistant
- Provided administrative support to VP of Operations by ensuring that deadlines were met and coordinating tasks across different teams and departments
- Updated spreadsheets, gathered data, conducted research, and created visual aids for reports to assist executives and boost team productivity
- Interact with customers and staff at all levels in a fast-paced, high-pressured environment, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
- Responsible for screening phone calls, handling inquiries, and managing internal and external communication
- Displayed proven proficiency in accounting software by using Quickbooks to manage, receive, and log payments to and from clients
- Developed Expert-level writing and verbal communications skills; strong judgment and decision-making skills.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Facilitated training and onboarding for incoming office staff.
Legal Administrative Assistant
Suzuki Law Offices
12.2021 - 11.2023
- Promoted by upper management to Client Administrator
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Analyzed and and used problem solving skills to quickly assist clients and peers
- Entered and organized data into computer systems and databases, ensuring the accuracy and completeness of the data by carefully reviewing and verifying the information accuracy
- Performed data analysis involving extracting and analyzing data to identify patterns, trends, and other valuable insights
- Strong knowledge of MS Office skills - Word, Excel, Outlook, Microsoft Teams
- Assisted lawyers and paralegals within the firm on a daily basis
- Tracked marketing and collected data and measured pay-per-clicks using multiple marketing portals
- Assisted in the firms Marketing Department overlooking new leads using different marketing channels
- Tracked PPC leads as well as organic leads.
- Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
Pet Care Associate
Pete and Mac's Pet Resort
06.2021 - 11.2021
- Provide daily care for boarded dogs and assist with kennel maintenance
- Scheduling boarding appointments, cleaning cages and runs, bathing, grooming, exercising, feeding and administering medication
- Monitoring the behavior of dogs
- Deliver a high level of customer service.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
Store Consultant
FedEx Office
11.2019 - 03.2021
- Consulted with and provided products and services to valued customers while delivering a high degree of expertise in the products and services offered at FedEx
- Assisted in the creation of important print projects for customers and businesses such as banners, blueprints, signs, pamphlets etc
- Efficiently operated printing, binding, graphics and copying equipment
- Typing and constantly learning new computer programs.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with clients to develop creative print solutions tailored to their specific needs and goals.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High school diploma -
Poston Butte High School
05.2019
Skills
- Customer service
- Computer skills
- Microsoft Excel, Office
- Adobe
- Time management
- Phone etiquette
- Data Entry
- Staff Management
Timeline
Executive Assistant
Suzuki Law Offices
11.2023 - Current
Legal Administrative Assistant
Suzuki Law Offices
12.2021 - 11.2023
Pet Care Associate
Pete and Mac's Pet Resort
06.2021 - 11.2021
Store Consultant
FedEx Office
11.2019 - 03.2021
High school diploma -
Poston Butte High School