Alexis Dallas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
Florida Credit Union
04.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Boosted customer service satisfaction ratings through consistent quality control.
Customer Service Representative
Advance America
01.2018 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Cashier/Sales Associate
Kangaroo Express
02.2017 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier/Customer Service Lead
Winn-Dixie Stores Inc.
01.2016 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Penn Foster High
Scranton, PA01.2021
Skills
- Technical Troubleshooting
- Call Documentation Skills
- Call Center Operations
- Outgoing Phone Calls
- Cash Register Operations
- Problem-Solving Skills
- Order and Refund Processing
- Customer Communication
- Knowledge Base
Timeline
Contact Center Representative
Florida Credit Union
04.2021 - Current
Customer Service Representative
Advance America
01.2018 - 04.2021
Cashier/Sales Associate
Kangaroo Express
02.2017 - 01.2018
Cashier/Customer Service Lead
Winn-Dixie Stores Inc.
01.2016 - 01.2018
High School Diploma -
Penn Foster High