Alexis Daniels
Jacksonville,FL
Summary
Experienced healthcare professional with over 10 years of dedicated service in patient care and customer support. Proven expertise in delivering exceptional care, ensuring the confidentiality of patient records, and effectively training and presenting materials to healthcare providers. Adept at problem-solving and addressing real-life issues with a focus on maintaining high standards of professionalism and empathy. Committed to enhancing patient experiences and supporting team success through strong communication and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Provider Engagement Specialist I
Zelis Healthcare
04.2022 - Current
- Encourage engagement and adoption of Zelis payment methods and services as required based on client contractual standards and business needs (i.e., EFT enrollment, Virtual Card and Patient Financial Engagement)
- Communicate with providers via e-mail and phone calls to support enrollment and engagement activities.
- Inform providers of payer relationship with Zelis.
- Explain the benefit and value of utilizing the Zelis platform for applicable services, including Core payments, Member Payments, and Patient Financial Engagement Services.
- Assist providers in navigating through the portal to complete enrollment.
- Answer questions regarding the Zelis enrollment process.
- Communicate and encourage utilization of Zelis' suite of best practices.
- Track all call activity via Salesforce.
- Open support tickets as needed via the JIRA platform, create and track data via Excel workbooks as needed, and support and facilitate training webinars as needed.
- Handle daily un-register requests and registration requests to provide support to providers in a timely and accurate manner.
Patient Engagement Specialist
Wellbox
03.2020 - 04.2022
- Engaged with patients who were eligible for remote patient services and explained the benefits that they were entitled to through their insurance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Plus Ambassador/ Customer Service Representative
Walgreens
11.2014 - 03.2020
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Associate
Pet Supermarket
03.2014 - 11.2016
- I provide superb customer service to guests, assist guests using my product and pet knowledge, maintain store cleanliness, maintain product availability through stocking, provide care for available pets in-store, provide swift and efficient check-out, and follow opening and closing procedures.
Education
Associate of Arts - Business Administration
Santa Fe College
Gainesville, FL05.2014
Associate of Arts - General Study
F.W Springstead
Spring Hill, FL06.2012
Skills
- Exceptional customer service skills and professional phone voice
- Excellent interpersonal communication skills, both verbal and written
- Ability to multitask, set priorities and manage time effectively
- Proficiency with computers, especially CRM software like Salesforce
- Motivated, energetic, and driven work ethic
- Proficient in all Microsoft Office programs including, but not limited to MS Word, MS Excel, MS Outlook, and PowerPoint
- Exceptional relationship-building skills
- Ability to train and present material
- Strong typing skills with the ability to type a minimum of 80 wpm
- Incident Response
Accomplishments
- Trained in registration requests sent by providers.
- Trained in un-registration requests sent by providers.
Certification
- Health Coach Certification earned, and maintained, from March 2022.
Timeline
Provider Engagement Specialist I
Zelis Healthcare
04.2022 - Current
Patient Engagement Specialist
Wellbox
03.2020 - 04.2022
Plus Ambassador/ Customer Service Representative
Walgreens
11.2014 - 03.2020
Sales Associate
Pet Supermarket
03.2014 - 11.2016
Associate of Arts - Business Administration
Santa Fe College
Associate of Arts - General Study
F.W Springstead
- Health Coach Certification earned, and maintained, from March 2022.
Similar Profiles
Brandon RoyalBrandon Royal
Customer Care Specialist at Zelis HealthcareCustomer Care Specialist at Zelis Healthcare
Jeremy SpillerJeremy Spiller
Software Release Manager at Zelis HealthcareSoftware Release Manager at Zelis Healthcare
Mrudhvik Sirige RamaMrudhvik Sirige Rama
Senior DevOps Engineer at Zelis HealthcareSenior DevOps Engineer at Zelis Healthcare