Alexis Dantzker
Stockbridge,GA
Summary
Dynamic professional with extensive experience excelling in team development and customer relations. Proven track record in training and mentoring staff, enhancing operational efficiency, and implementing successful sales strategies. Recognized for critical thinking and a friendly, positive attitude, fostering strong relationships and resolving conflicts effectively.
Overview
5
5
years of professional experience
Work History
Contact Center Agent
Studio Enterprises
Stockbridge, GA
03.2025 - Current
- Participated in team meetings providing updates on progress towards goals.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Senior Account Manager
ABC Consultants Group
Atlanta, GA
07.2023 - 02.2025
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Advised staff on best practices related to accounting principles and organizational policies.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
Restaurant General Manager
Steak N Shake
Morrow, GA
07.2020 - 06.2023
- Upheld company standards and compliance requirements for operations and cleanliness.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Managed inventory and ordered new products when inventory was running low.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
Dutchtown High School
Hampton, GA05.2021
Skills
- Team development
- Training and mentoring
- Opening and closing procedures
- Issue and conflict resolution
- Critical thinking
- Reliable and trustworthy
- Teambuilding
- Schedule oversight
- Sales strategies implementation
- Multitasking
- Friendly, positive attitude
- Collaboration
- Customer relations
- Good Telephone Etiquette
- Problem resolution
- Relationship building
- Time management
- Computer skills
Timeline
Contact Center Agent
Studio Enterprises
03.2025 - Current
Senior Account Manager
ABC Consultants Group
07.2023 - 02.2025
Restaurant General Manager
Steak N Shake
07.2020 - 06.2023
High School Diploma -
Dutchtown High School
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