Alexis David
Summary
I am a detail-oriented team player with strong organizational skills. With the ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Stashus Deli
12.2014 - 07.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Medical Records Specialist
Cardiovascular Medicine
07.2018 - 04.2020
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
Chiropractic Assistant
100% Chiropractic
04.2020 - 10.2022
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Universal Member Service Representative
IH Mississippi Valley Credit Union
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
Associate of Arts -
Black Hawk College
Moline, IL05.2018
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Computer Skills
- Teamwork and Collaboration
- Customer Data Confidentiality
Timeline
Universal Member Service Representative
IH Mississippi Valley Credit Union
11.2022 - Current
Chiropractic Assistant
100% Chiropractic
04.2020 - 10.2022
Medical Records Specialist
Cardiovascular Medicine
07.2018 - 04.2020
Food Service Worker
Stashus Deli
12.2014 - 07.2018
Associate of Arts -
Black Hawk College