ALEXIS DAVIS
Dallas,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Parts Associate
Hoover/Sutherlin Volkswagen
Lithia Springs, GA
10.2023 - Current
- Received, checked, and stocked parts inventory.
- Organized and labeled shelves to ensure easy retrieval of items.
- Processed incoming orders and ensured accuracy of shipments.
- Assisted customers in locating required parts for their vehicles.
- Researched part numbers using online databases for customer inquiries.
- Answered phones promptly and courteously while providing excellent customer service.
Warranty Administrator
Volkswagen of Marietta
Marietta, GA
10.2022 - 10.2023
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Resolved discrepancies in warranty coverage for customers.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Updated company databases with new information about warranties and returns.
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Organized claims paperwork and booked appointments with customers.
Service Advisor
Sutherlin Volkswagen
Lithia Springs, GA
01.2021 - 12.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
Service Advisor
Autonation Honda
Lithia Springs, GA
08.2020 - 01.2021
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Estes Services
Marietta, GA
10.2019 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
BDC Representative
Steve Rayman Chevelot
Marietta, GA
05.2015 - 05.2016
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Scheduled follow-up appointments for customers when necessary.
- Resolved customer complaints in a timely manner.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Education
High School Diploma -
East Paulding High School
Dallas, GA05-2008
Skills
- Quality Control
- Customer Retention
- Customer Service
- Data Entry
- Complaint Resolution
- Scheduling
- Customer Consulting
- Positive and Professional
- Multi-Task Management
Timeline
Parts Associate
Hoover/Sutherlin Volkswagen
10.2023 - Current
Warranty Administrator
Volkswagen of Marietta
10.2022 - 10.2023
Service Advisor
Sutherlin Volkswagen
01.2021 - 12.2021
Service Advisor
Autonation Honda
08.2020 - 01.2021
Customer Service Representative
Estes Services
10.2019 - 08.2020
BDC Representative
Steve Rayman Chevelot
05.2015 - 05.2016
High School Diploma -
East Paulding High School