Alexis Davis
Boynton Beach
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Demonstrated success in meeting organizational needs through consistent practices and strong problem-solving abilities. Skilled in building relationships with clients and team members to support team success and achieve positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Graduate Assistant
Nova Southeastern University
Davie
08.2020 - 04.2023
- Conducted employee training, coaching, and reflective supervision for supplemental instructors.
- Ensured adherence to contractual objectives and programmatic deliverables.
- Acted as liaison between supplemental instructors and students to enhance communication.
- Attended relevant meetings and training sessions to maintain position knowledge.
- Observed supplemental instructor activities, providing feedback to uphold quality assurance standards.
- Facilitated group sessions on teaching methods and learning strategies.
- Coordinated scheduling of classes and departmental events efficiently.
- Managed student records databases and provided administrative support to faculty.
Customer Service Representative
Teleperformance USA
03.2019 - 05.2021
- Managed customer inquiries through phone and chat support channels.
- Resolved product issues by collaborating with technical support teams.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Administrative Assistant
Sunrise Living Community
Lawrenceville
11.2019 - 02.2020
- Facilitated daily activities, including ADLs and IADLs, to promote resident independence.
- Supervised and trained CNAs and caregivers on essential skills and facility protocols.
- Organized and maintained patient files in compliance with HIPAA standards.
- Provided companionship and emotional support to enhance resident well-being.
- Assisted with mobility and transfers to ensure comfort and safety.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Supported training of new staff on caregiving procedures and best practices.
- Enhanced patient outlook through compassionate care and engagement.
- Respected individual client rights while safeguarding all personal information.
Education
Bachelor of Science Degree - Sports and Exercise Science
University of Central Florida
Orlando, FL08.2019
Skills
- Communication skills
- Time management
- Problem solving
- Organizational skills
- Leadership
- Program management
- Quality assurance
- Team collaboration
- Administrative support
- Operations support
- Technical support
- Microsoft Office proficiency
- Schedule coordination
- Task prioritization
References
Ask for reference
Awards
Deans list NSU OTD, 3.7
Languages
English
Professional
Certification
CPR
Timeline
Graduate Assistant
Nova Southeastern University
08.2020 - 04.2023
Administrative Assistant
Sunrise Living Community
11.2019 - 02.2020
Customer Service Representative
Teleperformance USA
03.2019 - 05.2021
Bachelor of Science Degree - Sports and Exercise Science
University of Central Florida