Alexis Dela Cruz
Aiea,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating superior customer service and team management skills. Quickly adapts to new challenges, ensuring operational excellence and positive outcomes. I am eager to learn new skills and advance my knowledge. I'm adaptable and motivated, with a strong work ethic and the ability to thrive in either team-based or individually motivated environment.
Overview
7
7
years of professional experience
Work History
Dispatching Agent, Fleet Planner
Sixt Rent A Car
2023.03 - Current
- Plan and dispatch the fleet for hourly,daily, and weekly forecast demand.
- Establishing efficient routes and transportation schedules.
- Locate and track fleet vehicles.
- Communicate with both internal and external contacts
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Third Key Holder
Claires
2019.04 - 2023.03
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Multiple ear piercings daily. Creating an experience with each family.
Finisher
Optical Suppliers
2017.06 - 2018.07
- Gathered parts for assembly.
- Removed old finishes to complete repairs and restore ideal appearances.
- Made sure that the color, texture, and finish all met established standards.
- Kept my work areas tidy and clean.
Education
High School Diploma -
Aiea High School
Aiea, HI05.2020
Skills
- Organization
- Positive Attitude
- Customer service and care
- Problem-Solving
- Team management
- Hard worker
- Supervisor abilities
- Quick learner
- Stoker
- Team communication
- Public relations
Additional Information
Worked as a Junior leader during my summer breaks. Volunteered to assist children with concerns or problems they had while having fun. Kept parents informed about children's activities and behavior.
Timeline
Dispatching Agent, Fleet Planner
Sixt Rent A Car
2023.03 - Current
Third Key Holder
Claires
2019.04 - 2023.03
Finisher
Optical Suppliers
2017.06 - 2018.07
High School Diploma -
Aiea High School
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