Alexis De La O
Leesburg
Summary
Proven leader and effective communicator, demonstrated through a track record of enhancing team productivity and customer satisfaction at Sheetz. Skilled in customer service and workplace safety, adept at fostering teamwork and resolving issues promptly. Recognized for driving service improvements and maintaining high standards of cleanliness and operational efficiency.
Overview
5
5
years of professional experience
Work History
Supervisor
Sheetz
09.2024 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
Team Member
Sheetz
12.2021 - 01.2025
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Member
McDonald's
01.2020 - 10.2023
- Upheld standards of tidiness, efficiency, and security across workspaces.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety
Education
Parkview High School
Sterling, VASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Clear communication
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Supervisor
Sheetz
09.2024 - 01.2025
Team Member
Sheetz
12.2021 - 01.2025
Team Member
McDonald's
01.2020 - 10.2023
Parkview High School