Alexis Deleon Guerrero
Beaverton
Summary
Dynamic and results-oriented professional with extensive experience. Excelled in roles requiring analytical thinking, risk analysis, and mitigation, demonstrating a keen ability to improve processes and customer satisfaction. Known for team collaboration and delivering results, adaptable to changing needs, and reliable.
Overview
12
12
years of professional experience
Work History
Late Stage – Repo Analyst
Volkswagen Financial Services
03.2017 - Current
- 01/2024 - Present (Late Stage – Repo Analyst) - Responsible for locating customers with delinquent accounts through skip tracing efforts and research techniques, making manual outbound calls using a structured call model, negotiate payment solutions to resolve financial obligations, review and prioritize worklists, request and manage repossessions and charge offs, including hold and close assignments, work with repossession agents and vendors on active assignments, work with other departments related to fraud, total losses and impounds.
- 03/2019 - 01/2024 (Early Stage - Blended Analyst) - Evaluate, resolve, and control delinquent lease and retail accounts while providing quality customer service via telephone, negotiate corrective action to ensure the most profitable resolution, mitigate loss and maximize receivable income, initiate, and process extensions and deferments, investigate, and resolve customer inquiries and complaints.
- 05/2018 - 03/2019 (Customer Care Representative III) - Level 1 Tasks, in addition to performing early-stage collections and account maintenance on delinquent accounts; Assist and educate customers with lease termination options, vehicle sales and trades, lease extensions, inspections and turn in process; Explain, review, and resolve Turn-In Settlement Invoice charges and discrepancies; Provide sales assistance and offer Vehicle Protection Plans to customers interested in purchasing their off-lease vehicles.
- 03/2017- 05/2018 (Customer Care Representative I) - Provide service via telephone with retail and lease customers & clients, including dealers; Assist customers with vehicle registration and titling, including, but not limited to state transfers, transfer of equity, lease assumption, lien releases and errors; Train new hires on job tasks.
Customer Support Representative III
Sure ID
03.2013 - 10.2016
- 01/2015 - 10/2016 (Customer Support Representative III) - Create and maintain documentation and training materials; Perform program and product testing; Continuous improvement projects; Perform CSR and Administrative duties including: Assist customers by answering questions, responding to concerns, inquiries, troubleshooting problems, and providing information regarding the organization’s products or services and other related duties as tasked.
- 07/2014 -12/2014 (Customer Support Admin. II) - Handle commercial background screens for participants as well as handle all waiver related items; Assist customer will waiver related inquiries; Use and store sensitive information in secure location; Communicate with background screen provider companies and using assigned tools to upload secure data; Perform Admin duties as necessary and other related duties as tasked.
- 03/2013 - 07/2014 (Customer Support Admin. I) - Work closely with the Customer and Technical Support Representatives. Ensure the timely and accurate enrollment of companies and processing of authorized transactions; Prepare and compile documents for data entry; Assist customers with all support related inquiries; Process payments; Use assigned tools and processes effectively; Assist with departments processes and procedures when required; Perform Admin duties as necessary and other related duties as tasked.
Education
Bachelor of Science - Environmental Science
University of Phoenix
01-2015
Associate of Arts - Health Care Administration/Pharmacy Practice
University of Phoenix
01-2013
Skills
- Analytical Thinking
- Highly Organized and Detail-Oriented
- Time Management and Prioritizing
- Independent and Self-Motivated
- Team Collaboration and Leadership
- Data Research and Validation
- Risk Analysis and Mitigation
Timeline
Late Stage – Repo Analyst
Volkswagen Financial Services
03.2017 - Current
Customer Support Representative III
Sure ID
03.2013 - 10.2016
Bachelor of Science - Environmental Science
University of Phoenix
Associate of Arts - Health Care Administration/Pharmacy Practice
University of Phoenix
Similar Profiles
Alex MilfordAlex Milford
Campaign & Product control manager at Volkswagen Financial ServicesCampaign & Product control manager at Volkswagen Financial Services
Athanasios FotopoulosAthanasios Fotopoulos
Accounting Team Leader at Volkswagen Financial ServicesAccounting Team Leader at Volkswagen Financial Services
Jan Henning TonagelJan Henning Tonagel
CDO / Business Project Lead at Volkswagen Financial Services Ltd. TaiwanCDO / Business Project Lead at Volkswagen Financial Services Ltd. Taiwan