Alexis Delong
Sebring
Summary
Self-directed and energetic student with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Experience in boosting customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
2
2
years of professional experience
Work History
Teller
Midflorida Credit Union
09.2023 - 12.2023
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
Head Cashier
The Home Depot
05.2022 - 05.2023
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Alleviated customer service needs with policy-appropriate solutions.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Increased customer loyalty and retention.
- Led opening and closing procedures and conducted cashier drops, and cash control.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05-2027
Associate of Arts -
South Florida State College
Avon Park, FL05-2025
Skills
- Account updating
- Drawer balancing
- MS office proficient
- New hire training
- Asset protection
- Account management
- Cash handling
- Customer relationship building
Languages
English
Timeline
Teller
Midflorida Credit Union
09.2023 - 12.2023
Head Cashier
The Home Depot
05.2022 - 05.2023
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts -
South Florida State College