Alexis Desio
Stockton,CA
Summary
Proactive professional with a strong background in customer service and warehouse operations. Skilled in packaging and labeling, time management, and improving processes to enhance efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Warehouse Assistant
Thermo Fisher
04.2023 - Current
Warehouse Associate
Thermo Fisher
Tracy, California
04.2023 - Current
- Maintained inventory accuracy using warehouse management systems.
- Assisted team members in fulfilling customer orders promptly.
- Collaborated with supervisors to improve warehouse workflows regularly.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Certified hazardous materials packing for various carriers with various carriers with proper documentation
Customer Service Representative
Fidelity National Title
Stockton, California
07.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Communicated effectively with clients to resolve issues promptly.
- Resolved escalated customer complaints with professionalism and empathy, ensuring positive outcomes for clients.
- Collaborated with team members to streamline customer service processes, enhancing overall client satisfaction.
- Coordinated daily with real estate agents and escrow officers to ensure timely, accurate processing of transactions.
- Oversaw disbursement of checks to ensure accurate payments were processed. and verified all documents met client standard.
- Prepared final documents for residential and commercial closings, including refinanced and settlement statement.
Customer Service Representative
Old Republic Title
Stockton, California
05.2019 - 07.2021
- Prepared client packages for purchases, sales, and refinances, facilitating smooth transaction processes.
- Coordinated with banks to obtain client payoffs and verified financial information, ensuring accuracy for client accounts.
- Maintained accurate records in Citrix, Outlook, and Enstep systems, supporting compliance with company policies.
Education
High School Diploma -
Amos Alonso Stagg High School
Stockton, CA06-2016
Skills
- Inventory management
- Order processing
- Shipping preparation
- Warehouse compliance
- Supply chain support
- Recordkeeping
- Customer relationship management
- Issue resolution
- Time management
- Teamwork
- Clear communication
- Professionalism
- Attention to detail
Timeline
Warehouse Assistant
Thermo Fisher
04.2023 - Current
Warehouse Associate
Thermo Fisher
04.2023 - Current
Customer Service Representative
Fidelity National Title
07.2021 - 03.2023
Customer Service Representative
Old Republic Title
05.2019 - 07.2021
High School Diploma -
Amos Alonso Stagg High School