Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Dickinson

Mount Holly

Summary

Professional, experienced, and prepared public safety communicator with strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.

Overview

7
7
years of professional experience

Work History

911 Public Safety Telecommunicator

County of Burlington
05.2021 - Current
  • Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
  • Increased accuracy in record-keeping through meticulous documentation of each call's details and outcomes.
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally.
  • Streamlined inter-agency coordination by serving as the primary point of contact for multiple departments during major events or disasters.
  • Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.

Receptionist

Wiley Mission
08.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Administrative Assistant

InterChange Behavioral Health
06.2020 - 05.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

Receptionist Clerk

Artistre Salon
06.2019 - 04.2020
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Processed payments accurately, handling cash transactions and balancing daily sales reports.

Childcare Lead Teacher

Future Scholars Early Learning Center
05.2018 - 06.2019
  • Mentored new teachers, providing guidance on best practices and classroom strategies.
  • Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
  • Enhanced student comprehension by incorporating hands-on learning activities and group projects.
  • Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.

Education

No Degree - Social Scieneces

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Rancocas Valley Regional High School
Mount Holly, NJ
06-2016

Skills

  • Call prioritization
  • Professionalism and integrity
  • Public safety awareness
  • Stress tolerance
  • Attention to detail
  • Critical thinking

Timeline

911 Public Safety Telecommunicator

County of Burlington
05.2021 - Current

Administrative Assistant

InterChange Behavioral Health
06.2020 - 05.2021

Receptionist Clerk

Artistre Salon
06.2019 - 04.2020

Receptionist

Wiley Mission
08.2018 - Current

Childcare Lead Teacher

Future Scholars Early Learning Center
05.2018 - 06.2019

No Degree - Social Scieneces

Southern New Hampshire University

High School Diploma -

Rancocas Valley Regional High School

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Alexis Dickinson