Alexis Ditri
Huntingdon Valley
Summary
Hardworking employee with customer service, multitasking and time management abilities. Dedicated associate with a plethora of experience in retail. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor/Leader
DICKS SPORTING GOODS
09.2023 - Current
- Created customer support strategies to increase customer retention.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Contributed to store floor moves in both the sporting and apparel department.
- Worked in both hardlines and softlines department
- Oversee the front end of operations and ensure customer satisfaction.
Merchandise / Cash Office Associate
TJ MAXX
05.2023 - 08.2023
- Managed customer complaints and rectified issues to complete satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed refunds for merchandise.
- Supported floor moves and overnight shifts to increase the appearance of the store.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Organized cash movements between registers to office.
Merchandise Associate / Front End Team Lead
Garage Clothing
11.2021 - 07.2023
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support the store KPIs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Education
Some College (No Degree) - Early Childhood Education / Special Education K-12
Gwynedd Mercy University
Gwynedd Valley, PAHigh School Diploma -
Abington High School
Abington, PA06.2022
Skills
- Retail Experience
- Cash Management
- Restocking Processes
- Loyalty Program Promotion
- Store Organization
- Staff Training
- Team Building
- Customer Service
- Customer Service Management
- Multitasking and Organization
- Team Development
Certification
- CPR certified
Timeline
Customer Service Supervisor/Leader
DICKS SPORTING GOODS
09.2023 - Current
Merchandise / Cash Office Associate
TJ MAXX
05.2023 - 08.2023
Merchandise Associate / Front End Team Lead
Garage Clothing
11.2021 - 07.2023
Some College (No Degree) - Early Childhood Education / Special Education K-12
Gwynedd Mercy University
High School Diploma -
Abington High School