ALEXIS D. MUNOZ
Tucson,AZ
Summary
Skilled professional with expertise in navigating complex client situations, utilizing bilingual abilities and advanced problem-solving skills to enhance eligibility determinations at AZ DES Unemployment. Proven track record in case management and relationship-building, resulting in significant improvements in client interactions and operational efficiency.
Overview
10
10
years of professional experience
Work History
Adjudication Program Evaluator 3/ Benefits & Eligibility Specialist
AZ DES Unemployment
Tucson , AZ
03.2020 - Current
- Exhibit skill and diplomacy in working with clients facing challenging and personal situations
- Collect and gather information to conduct interviews to make eligibility determinations for eligible unemployment insurance benefits
- Verify client information by interacting with internal and external customers, and federal, state, and local entities
- Adhere to agency standards in a high-volume call center, measured by metrics and standards related to service levels, accuracy, and timeliness.
- Enhanced accuracy of the identity and citizenship validation for claimants via ID.ME.
- Allocated various payment types to eligible or ineligible claimants.
DBME Eligibility Specialist
AZ DES Unemployment
Tucson, AZ
03.2020 - 12.2020
- Collect and gather information to conduct interviews to make eligibility determinations for unemployment insurance benefits
- Complete the application process, while entering data on a computer and accessing multiple screens
- Verify client information by interacting with internal and external customers, and federal, state, and local entities
Retail sales associate/ Cashier
Nordstrom Rack
08.2016 - 06.2017
- Guide clients in making informed purchase decisions.
- Enhanced sales performance through active customer interaction, effective recommendations, and comprehensive product demonstrations.
- Maintained a friendly atmosphere for clients.
- Assist customers with inquiries.
Hostess
Five Palms Steak and Seafood
01.2015 - 05.2016
- Greet incoming and departing guests
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Manage reservations
- Teamwork
Education
Gen. Ed -
Pima Community College
01.2017
Some College (No Degree) - General Studies
Desert Rose Academy High School
Tucson, AZSkills
- Bilingual in Spanish & English
- Interviewing
- Documentation
- Client case management
- Microsoft Office Suite
- Google Suite
- Internet applications
- Data collection
- Progress notes
- Written communication
- Verbal communication
- Relationship building
- Research
- Letter preparation
- Self motivation
- Conflict resolution
- Professionalism
- Problem-solving abilities
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Adjudication Program Evaluator 3/ Benefits & Eligibility Specialist
AZ DES Unemployment
03.2020 - Current
DBME Eligibility Specialist
AZ DES Unemployment
03.2020 - 12.2020
Retail sales associate/ Cashier
Nordstrom Rack
08.2016 - 06.2017
Hostess
Five Palms Steak and Seafood
01.2015 - 05.2016
Gen. Ed -
Pima Community College
Some College (No Degree) - General Studies
Desert Rose Academy High School
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