Alexis Doerr-Sam
Milwaukee
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Comet Cleaners & Laundry
Lafayette
05.2024 - 10.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained a clean and organized reception area to uphold company image.
- Explained policies and procedures to visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Server
Surge Entertainment Center
Lafayette
01.2023 - 12.2023
- Trained new employees on restaurant procedures and plating techniques.
- Greeted guests and provided menus.
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Set up tables in between patrons to reduce wait times.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees to perform duties.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Addressed and resolved guest concerns promptly to ensure satisfaction.
- Assisted in preparing the entertainment program for the event.
- Organized seating arrangements, decorations, and food supplies.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR05-2019
Skills
- Employee training
- Phone etiquette
- Basic accounting
- Organizational skills
- Menu knowledge
- Point-of-sale operation
- Cash handling
- Health safety compliance
- Customer relationship management
- Communication skills
- Time management
- Attention to detail
- Sales promotion
- Problem resolution
- Customer service
- Multitasking and organization
- Filing and sorting
- Document management
- Mail handling
- Office management
- Filing
- Listening skills
Timeline
Front Desk Receptionist
Comet Cleaners & Laundry
05.2024 - 10.2024
Server
Surge Entertainment Center
01.2023 - 12.2023
High School Diploma -
Fayetteville High School
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