Alexis Dougherty
Altoona,PA
Summary
Proven leader and skilled communicator, adept in critical thinking and data entry, enhanced Family Dollar's customer satisfaction and sales outcomes. Leveraged product knowledge and coaching abilities to mentor teams, achieving notable efficiency improvements. Demonstrates a strong commitment to excellence and a track record of resolving customer issues effectively, ensuring a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Team Member
McDonald's
04.2019 - 05.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier
Walmart
Altoona, PA, PA
06.2022 - 01.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
Assistant Store Manager
Family Dollar
Duncansville, PA
06.2024 - Current
- Coordinated with vendors to secure product availability at competitive prices.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cash handling processes to ensure accuracy of transactions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
High School Diploma - N/A
Altoona Area High School
Altoona, PA06.2023
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Product Knowledge
- Handling Payments
- Coaching and Mentoring
- Time Management
- Critical Thinking
- Customer Satisfaction
- Sales Expertise
- Verbal and Written Communication
- Data entry
References
References available upon request.
Timeline
Assistant Store Manager
Family Dollar
06.2024 - Current
Cashier
Walmart
06.2022 - 01.2024
Team Member
McDonald's
04.2019 - 05.2020
High School Diploma - N/A
Altoona Area High School
Some College (No Degree) - Psychology
Southern New Hampshire University