Alexis Drayton
Tucson,AZ
Summary
Dedicated customer service professional recognized for consistently delivering exceptional support and ensuring client satisfaction. Strong commitment to going above and beyond for customers, resulting in numerous positive feedbacks. Core competencies include problem-solving, effective communication, and a proactive approach to service. Aiming to leverage these skills to enhance customer experiences in a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Cal Ranch
Sierra Vista, AZ
10.2023 - 07.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Wedding Receptionist
Eines villa di nozze Takaragaike
Kyoto, Japan
02.2023 - 09.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Hotel Waiter
The prince Kyoto Takaragaike
Kyoto, Japan
08.2018 - 10.2020
- Greeted guests in a friendly and professional manner.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Responded to customer inquiries in an efficient and timely fashion.
- Provided excellent customer service at all times.
- Ensured proper food safety and sanitation standards were met when handling food and beverages.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Checked back with customers to ensure satisfaction with each course served.
- Cleared plates between courses and after meals as needed according to established procedures.
- Replenished supplies such as napkins, utensils, condiments throughout shift.
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
- Ensured that dining areas were kept clean and organized during shifts.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Performed light cleaning duties such as sweeping floors, wiping down counters, as needed.
- Provided assistance to other team members whenever necessary or requested by management.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Maintained clean, neat and professional uniform to promote positive corporate image.
Line Cook
Marutama Foods
Kyoto, Japan
10.2016 - 09.2018
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Ensured that all dishes were prepared according to recipe specifications.
- Inspected equipment for cleanliness prior to use every shift.
Education
Associate of Arts - Global Studies
Pima Community College
Tucson, AZ09-2024
High School Diploma -
Daiichigakuin High School
Yabu, Hyogo, Japan04-2018
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Sales expertise
- Inventory control procedures
- Superb time management
Languages
Japanese
Native/ Bilingual
Timeline
Sales Associate
Cal Ranch
10.2023 - 07.2024
Wedding Receptionist
Eines villa di nozze Takaragaike
02.2023 - 09.2023
Hotel Waiter
The prince Kyoto Takaragaike
08.2018 - 10.2020
Line Cook
Marutama Foods
10.2016 - 09.2018
Associate of Arts - Global Studies
Pima Community College
High School Diploma -
Daiichigakuin High School
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