Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Drennen

Knoxville

Summary

Experienced operations & retail leader skilled in complex warehousing and distribution processes. Success in leading large teams, proven track record in driving productivity, and devoted to fostering a culture of continuous improvement and people development.

Overview

10
10
years of professional experience

Work History

Service and Engagement Team Leader

Target
04.2024 - 03.2025
  • Manage all front end operations including Guest Services, Drive-Up, & Check Lanes
  • Drive productivity and sales by providing team members with the tools, direction, & guidance to be successful
  • Create a guest-obsessed culture by prioritizing guest services, model inclusive behaviors, & holding team members accountable to high expectations
  • Foster an environment of safety by leading by example and rewarding safe behaviors in the workplace
  • Resolve any and all Guest escalations while ensuring a positive guest experience for all
  • Monitor and communicate all productivity metrics in addition to deep diving & addressing issues that prevent efficiency
  • Create weekly and monthly cadences of Team Member chats to address any issues or ideas to improve in the workplace

Operations Manager

Amazon
01.2017 - 11.2023
  • Plan, manage, & coordinate full day, large-scale operations pertaining to The fulfillment of up to 100,000 units of Amazon products with up to 200 Amazon Associates per shift for Distribution Centers
  • The organization and dispatch of up to 450,000 fully packaged products to Last Mile delivery entities, overseeing up to 300 Amazon Associates per shift for Sortation Centers
  • Utilize extensive knowledge of Standard of Work and best practices to lead direct report salaried leaders and preside over Big-picture operations
  • Respectfully set challenging but reachable goals in addition to creating buy-in from direct reports and teams regarding new initiatives
  • Ability to make sound business decisions regarding complex issues in a fast paced environment
  • Extensive experience in managing under performers with significant results in improving capabilities and performance
  • Responsible for full day productivity outcomes in addition to implementing action plans and resolutions for any concerns leading to missing goals
  • Directly managing up to 20 salaried leaders in addition to 100 Amazon Associates including communication of daily tasks, enforcing policies, deescalation of conflicts, and ensuring production rates are being met

Customer Service Manager

Piggly Wiggly
03.2015 - 01.2017
  • Responding to all customer inquiries including initiating returns or refunds, resolving or escalating complaints, assistance in locating specific items or services
  • Supervising up to 10 employees, planning break and lunch times, and reallocating employees to other departments when applicable
  • Handling cash in the upwards value of $40,000 per day, executing manual audits to ensure proper totals, and formal reporting of daily cash flow totals

Education

Bachelor's - Business Management, Human Resources

University of Wisconsin- Parkside
Kenosha, Wisconsin
05.2017

Skills

  • Process Improvement
  • Key Performance Indicator Reporting
  • Customer Service
  • Conflict Resolution
  • Team Management
  • Operational Planning & Improvement
  • Coaching
  • Mentoring
  • Employee training
  • Safety processes and procedures

Timeline

Service and Engagement Team Leader

Target
04.2024 - 03.2025

Operations Manager

Amazon
01.2017 - 11.2023

Customer Service Manager

Piggly Wiggly
03.2015 - 01.2017

Bachelor's - Business Management, Human Resources

University of Wisconsin- Parkside

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