Alexis Druss
Colora,MD
Summary
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and positive attitude.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
Wilmington, DE
10.2024 - Current
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Grew book of business through proactive outreach.
Senior Sales Associate
Glo Salon & Spa
Newark, DE
11.2021 - Current
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Created schedules for fellow associates and oversaw any shift changes. Trained all current associates on the correct protocol.
Veterinary Receptionist
Middletown Veterinary Hospital
Middletown
02.2021 - 09.2021
- Managed appointment scheduling to optimize clinic workflow and enhance client experience.
- Coordinated communication between veterinary staff and clients to ensure accurate information delivery.
- Processed patient records and maintained confidentiality in compliance with regulatory standards.
- Assisted in training new receptionists on clinic policies and customer service best practices.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Education
Bachelor of Arts - Business Administration & English
University of Delaware
Newark, DE05-2024
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Adaptability and flexibility
- Self motivation
- Professionalism
- Time management abilities
- Willing to learn
- Excellent communication
Languages
Spanish
Limited Working
American Sign Language
Professional Working
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Senior Sales Associate
Glo Salon & Spa
11.2021 - Current
Veterinary Receptionist
Middletown Veterinary Hospital
02.2021 - 09.2021
Bachelor of Arts - Business Administration & English
University of Delaware