Alexis Ducheane
Honolulu
Summary
Diligent worker in behavioral analysis, warehouse productions, and coaching leadership. Consistently can work in pressure situations as well as adapting to different environments. Can work with a wide range of people to fulfill a variety of tasks and duties.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Registered Behavior Technician
AIM Hi Autism Intervention Management, Inc.
05.2023 - 12.2023
- Observed, monitored and recorded problem behaviors of autistic children, ages 2-7, through behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with patients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Recorded notes, compiled reports, and discussed results with a supervising therapist or RBT supervisor
- Provided direct patient care in both individual and group settings.
- Developed and implemented reinforcement systems to encourage positive behaviors by using applied behavior analysis.
Basketball Coach/Trainer
Washington Swarm Basketball Club
06.2018 - 08.2021
- Held lead coaching position for high school boys and girls elite AAU basketball teams. Responsible for devising pre and in game strategies based on any given opponent and the talent of teams. Made quick and strategic decisions in fast paced, high pressure and high emotion environments.
- Championship caliber results, along with 4 boys and 5 girls playing at the collegiate level.
- Elite AAU basketball coach and trainer for 5th-8th grade, specializing in preparing athletes for special competitions and college level viewing tournaments.
- Organized, led and participated in fundraising projects to secure funds for underprivileged youth and families within the community.
- Developed and implemented practice sessions targeted at enhancing team work, fundamentals, athletic abilities and sports specific IQ.
- Assessed and participated in the recruitment of potential athletes through game review, film analysis and family interviews.
- Maintained facilities, equipment and inventory.
- Trained in CPR, first aide and sports med practices.
Customer Service Representative
Kate Quinn Organics
01.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing potential customer needs and resolved concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions, update customer data, and track selected company products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Warehouse Associate
Kate Quinn Organics
01.2021 - 07.2022
- Used devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled orders and packed items for shipment.
Evaluated supplies and product inventory to check for quality and quantity issues. - Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
Hostess/Cashier
Island Vintage Coffee
09.2022 - 12.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI 08.2019 - 12.2023
Skills
- Warehouse operations
- Cash register operation
- Recipe and menu preparation
- Adaptability
- Working with others
- Leadership
- Organization
Timeline
Registered Behavior Technician
AIM Hi Autism Intervention Management, Inc.
05.2023 - 12.2023
Hostess/Cashier
Island Vintage Coffee
09.2022 - 12.2023
Customer Service Representative
Kate Quinn Organics
01.2021 - 07.2022
Warehouse Associate
Kate Quinn Organics
01.2021 - 07.2022
Bachelor of Arts - Psychology
University of Hawaii At Manoa
08.2019 - 12.2023
Basketball Coach/Trainer
Washington Swarm Basketball Club
06.2018 - 08.2021
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