ALEXIS DUENAS

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
• Performed cash handling duties including counting currency, coins and checks.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Educated customers about different types of banking services available at the branch.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Provided assistance to other tellers during peak business hours as needed.
• Followed strict compliance guidelines when completing financial transactions for customers.
• Assisted customers with basic technical issues related to digital banking platforms.
• Processed loan payments by verifying funds availability prior to disbursing funds.
• Resolved customer disputes promptly in accordance with bank policies and procedures.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Welcomed customers and offered pleasant service during entire transaction.
• Entered transactions into computer and issued customer receipts.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Established and maintained patient profiles, updating organizational database with current information.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Counted and labeled prescriptions with correct item and quantity.
• Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
• Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service Cashier:

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Counted money in drawers at beginning and end of each shift.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Monitored self-checkout systems and provided assistance or intervention where required.

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Used vacuum to clean carpeted areas in offices, lobbies and corridors.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.