Alexis Dumire
Williamsville,IL
Summary
I am a very self-motivated individual with a desire to continuously learn and grow in order to better my own life and the world around me. I'm an avid researcher and have the ability to learn new things quickly, particularly when it comes to technology and online skills. My desire is to serve God and grow his Kingdom, wherever He places me, through my gifts, talents, and abilities and to show the love of Christ both in my personal and professional life.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Box & Wrap, LLC
2022.07 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer emails and tickets with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Office Administrative Assistant
Illinois Baptist State Association
2014.10 - 2016.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record Disaster Relief volunteer data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with churches, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Administrative Assistant
Illinois Baptist State Association
2005.10 - 2009.08
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks as needed.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Bachelor of Arts - Intercultural Studies
Lincoln Christian University
Lincoln, IL12.2013
Skills
- Complaint Resolution
- Report Generation
- Scheduling
- Appointment Scheduling
- Data Entry
- Critical Thinking
- Research
- Prioritization
- Active Listening
- Problem-Solving Abilities
- Project Management Abilities
- Microsoft Office Suite
Accomplishments
Served on a large mission team of young adults for three weeks in Bulgaria in 2005. We led a teen/children's camp as well as leading VBS.
Served on a mission team of church members in Jamaica in 2009 where we led VBS and established a cooperation with church leaders there.
Completed EBA (Elite Blog Academy) and PLPA (Product Launch Playbook Academy) - both by Ruth Soukup - in order to attain knowledge and coaching in the area of online business building. I currently continue to receive business coaching through Activate by Ruth Soukup and will continue with her new program, EBA Powerhouse, in the new year.
Built and customized multiple websites on WordPress using templates and basic html and css code. Two of those sites are currently up and running. (livingfaithbaptist.org and alexisdumire.com).
Currently building and running a personal budget coaching business where I provide one on one coaching to individuals and families as well as sell digital products and, soon, courses and/or memberships.
Certification
Certified YNAB (You Need A Budget) Budgeting Coach
Timeline
Customer Service Representative
Box & Wrap, LLC
2022.07 - Current
Office Administrative Assistant
Illinois Baptist State Association
2014.10 - 2016.12
Office Administrative Assistant
Illinois Baptist State Association
2005.10 - 2009.08
Bachelor of Arts - Intercultural Studies
Lincoln Christian University
Certified YNAB (You Need A Budget) Budgeting Coach
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