ALEXIS TIERNEY
PORTLAND,USA
Summary
Dedicated professional with a strong focus on delivering exceptional customer service. Proven ability to develop lasting customer relationships while resolving inquiries efficiently. Committed to continuous learning and skill enhancement within a team-oriented environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
American Eagle Financial Credit Union
06.2023 - Current
- Supervised high school interns for two years to enhance professional development.
- Developed strong customer relationships by delivering exceptional service and advice.
- Investigated customer inquiries, resolving discrepancies promptly and effectively.
- Monitored account activity to identify suspicious transactions and prevent fraud.
- Analyzed member feedback to improve branch services and processes.
- Managed daily branch operations and ensured compliance with regulations.
- Trained junior banking staff to ensure compliance and maximize performance efficiency.
Universal Banker
M&T BANK
03.2022 - 05.2023
- Open, closed, and updated accounts for customers.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Identified customer financial needs through in-person efforts, referrals and marketing while providing strong product knowledge and quality service.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Teller 1
TD BANK
03.2021 - 08.2021
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Executed precise, high-volume money counts through manual and machine-driven methods to ensure accuracy in transactions.
- Processed multiple accounting transactions accurately in high-volume environments.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on banking website and mobile app features to enhance user experience.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Warehouse Associate
AMAZON
04.2020 - 03.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Verified quantity and description of materials received by checking merchandise against packing list.
Cashier/Supervisor
FLIGHT TRAMPOLINE PARK
03.2018 - 02.2019
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Built positive relationships with customers to increase repeat business.
- Interacted with customers by phone, email, or in-person to provide information and connect them with appropriate staff members.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Managed office inventory by restocking supplies and placing purchase orders to ensure availability of materials.
- Oversaw employee performance and addressed issues to support team productivity and service quality.
- Demonstrated proficiency in Microsoft Excel by creating and managing spreadsheets for data analysis.
- Verified data entered into database by reviewing, correcting and deleting data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Substitute Teacher
MERIDEN PUBLIC SCHOOLS
02.2018 - 06.2018
- Worked with elementary students of all ages and on the spectrum for several months with Israel Putnam Elementary School.
- Implemented classroom plans from the class teacher to support student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Cultivated strong relationships with students, families, and faculty to enhance learning environments.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Maintained accurate attendance records and assignment sheets to ensure compliance and support student tracking.
- Documented daily activities and prepared reports for primary teacher to facilitate continuity in classroom instruction.
Cashier
STOP AND SHOP
09.2015 - 02.2018
- Closing store, manage birthday parties (Event Coordinator)., Supervisor position HOBBIES I enjoy painting, music, drawing.
- Unboxed, tagged, and arranged products in eye-catching displays to enhance customer experience upon entering store.
- Properly package flowers and plants for damage-free delivery.
- Created floral arrangements, including potted plants and bouquets, tailored to specific customer preferences.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided customers with courteous, knowledgeable and efficient service.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Prepared potted plants and bouquets based on customer requirements.
- Engaged with customers to determine preferred arrangement type, occasion, and delivery specifications.
Education
Associate of Science - Health Administration
Middlesex Community College
Middletown, CT12-2026
High School Diploma -
Berlin High School
Berlin, CT06-2014
Skills
- Customer service
- Customer orientation
- Database management
- Report generation
- Microsoft Office
- Data organization
- Task prioritization
- Problem solving
- Critical thinking
- Attention to detail
- Team collaboration
- Communication skills
- Written communication
- Interpersonal skills
Certification
- CNP - Certified Notary Public
Hobbies and Interests
- I enjoy painting, music, drawing.
- Learning new cooking techniques and expanding my culinary skills.
- Growing herbs, vegetables, or fruits in home gardens.
- I enjoy cooking for friends and family gatherings.
Timeline
Assistant Branch Manager
American Eagle Financial Credit Union
06.2023 - Current
Universal Banker
M&T BANK
03.2022 - 05.2023
Teller 1
TD BANK
03.2021 - 08.2021
Warehouse Associate
AMAZON
04.2020 - 03.2021
Cashier/Supervisor
FLIGHT TRAMPOLINE PARK
03.2018 - 02.2019
Substitute Teacher
MERIDEN PUBLIC SCHOOLS
02.2018 - 06.2018
Cashier
STOP AND SHOP
09.2015 - 02.2018
Associate of Science - Health Administration
Middlesex Community College
High School Diploma -
Berlin High School