Alexis Duran
Las Vegas,NM
Summary
Proven track record at New Mexico Highlands University, excelling in office administration and fostering professional relationships. Mastered customer service, significantly enhancing data management and client satisfaction. Demonstrated exceptional time management and administrative support, streamlining processes for efficiency. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
New Mexico Highlands University
Las Vegas, NM
09.2004 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Staff Secretary
New Mexico Highlands University
05.2000 - 09.2004
- Supported executive staff with comprehensive meeting preparation, including agenda creation, materials distribution, and minutetaking.
- Maintained strict confidentiality while handling sensitive company information and personnel records.
- Elevated the quality of written communications by proofreading documents thoroughly before final submission or distribution.
- Streamlined calendar management for executive staff, proactively avoiding scheduling conflicts and ensuring punctual attendance at all appointments.
Research Assistant
New Mexico Highlands University
01.1996 - 01.2000
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Education
Bachelor of Arts - Business Administration And Management
New Mexico Highlands University
Las Vegas05.1999
Skills
- Customer Service
- Data Entry
- Ellucian Banner
- Office Administration
- Microsoft Word
- Administrative Support
- Microsoft Outlook
- File Organization
- Microsoft Excel
- Time Management
Affiliations
- National Association of Student Financial Aid Administrators
- New Mexico Association of Student Financial Aid Administrators
Timeline
Administrative Assistant
New Mexico Highlands University
09.2004 - Current
Staff Secretary
New Mexico Highlands University
05.2000 - 09.2004
Research Assistant
New Mexico Highlands University
01.1996 - 01.2000
Bachelor of Arts - Business Administration And Management
New Mexico Highlands University