Alexis D. Woods

• Developed and implemented individualized nursing care strategies based on patient assessments.
• Collaborated with interdisciplinary teams to optimize treatment plans for diverse patient populations.
• Administered patient care, ensuring adherence to protocols and safety standards.
• Monitored vital signs and documented changes to inform clinical decision-making processes.
• Educated patients and families on health management and post-discharge care plans.
• Implemented evidence-based practices that reduced hospital readmission rates within assigned unit.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.

• Conducted outbound calls on auto-dialer to engage delinquent accounts and encourage timely payments
• Established payment arrangements for accounts in compliance with Aurora's repayment guidelines to facilitate account resolution
• Assisting patients in maintaining a clear understanding with billing while following HIPAA guidelines
• Receiving inbound calls and assisting with patient accounts
• Ensured timely payment collection for accounts

• Resolved escalated patient issues and complaints, ensuring timely resolution and enhanced patient satisfaction
• Generated reports on team members' performance statistics to identify trends and support team development
• Assisting team members with questions, concerns, or account-related issues
• Assisted team members with account-related inquiries, fostering a collaborative environment and improving response accuracy
• Provided onboarding support to new hires to ensure smooth integration
• Generating reports related to team members' statistics
• Monitoring team members' performance, phone statuses, and production

• Update receivables by totaling unpaid invoices
• Resolved valid or authorized deductions by entering Adjusting entries
• Resolved valid or authorized deductions through accurate entry of adjusting entries, ensuring proper account reconciliation
• Prepared and balanced all incoming deposits and posted to appropriate accounts
• Evaluated reports and student statements to identify discrepancies

• Executed manual outbound calls to engage potential clients
• Oversaw portfolio of 250-275 accounts to optimize collection efforts and maintain client relationships
• Making outbound calls manually
• Handled incoming calls for new vehicle purchases, providing support and information to customers in my portfolio
• Applied skip tracing techniques to find individuals for debt recovery

• Conducted outbound calls on auto-dialer to recover payments from delinquent accounts
• Established payment arrangements to facilitate account resolution
• Facilitated payment collection for accounts
• Following FDCPA guidelines
• Handled charged off accounts to optimize recovery
• Engaged with settlement accounts to resolve issues

• Ranked in Top 5% of class
• 3.83 GPA
• magna cum laude graduate

Honors Graduate

President's List

• 3.93 GPA