Alexis Dwyer

• Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
• Suggested additional services to customers in order to meet upsell goals.
• Kept shop areas neat, clean, and free of safety hazards.
• Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
• Checked fluids, tires, brakes, and other systems as part of our Signature Service.
• Enhanced shop productivity by consistently completing lubrication tasks within specified timeframes.
• Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
• Greeted customers and answered questions about oil changes and other services.
• Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
• Demonstrated versatility by performing additional tasks, such as assisting with basic repairs or supporting the front desk staff during peak service times.
• Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
• Investigated customer complaints to identify cause of malfunctions.
• Worked alone or in team-based systems to complete up to 71 oil changes each day.

Moved out of Indiana to help family.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Placed orders for housekeeping supplies and guest toiletries.
• Completed schedules, shift reports, and other business documentation.
• Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
• Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
• Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Managed laundry sorting, washing, drying, and ironing.

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Maintained clean and organized bar area.
• Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
• Checked guests' identification before serving alcoholic beverages.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
• Determined customer preferences to suggest appropriate cocktails and increase sales.