Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Dye

Rock Hill,SC

Summary

Detail-oriented professional with over 10 years of experience in customer service, data management, and administrative roles. Proven ability to handle high-volume data entry, account reconciliation, and account management with accuracy and efficiency. Skilled in building positive relationships with internal teams and customers while delivering exceptional customer service and ensuring compliance with organizational policies. Experience in using tools such as Airtable, Microsoft Excel, Azure Data Studio, and ServiceNow to streamline processes and maintain data integrity.

Overview

13
13
years of professional experience

Work History

Enterprise Data Operator

Build with Ferguson
11.2023 - 10.2024
  • Process and validate large volumes of data daily to ensure accuracy in entry and reporting
  • Improved workflow efficiency by researching and resolving discrepancies in data
  • Maintained confidentiality of sensitive records and upheld compliance with organizational standards
  • Experience in Azure Data Studio
  • Experience in Powershell ISE
  • Experience in SQL

HR Specialist

Walmart Home Office
09.2021 - 01.2023
  • Answer inbound calls for store or office support for (Walmart HomeOffice, Walmart Store, Sam's Clubs)
  • Managed inquiries and resolved escalated cases while maintaining a high level of customer satisfaction
  • Supported updates and corrections in the application tracking system to improve functionality
  • Provided live chat support, handling multiple conversations simultaneously with prompt resolution
  • Trained new hires on case handling processes to ensure consistent performance

Substitute Teacher (Seasonal)

Kelly Services
12.2020 - 05.2021
  • Execute lesson plans left by teacher (if applicable)
  • Perform Morning/Afternoon duty by making sure children are going to the right areas, buses, classes, etc
  • Engage in games, dances, and outdoor activities
  • One on One help with any school work including literacy, math, and social studies

Website Administrator

DOC Services
04.2019 - 08.2020
  • Data Entry
  • Used multiple screens and applications at once daily
  • Greeted visitors and set up meetings for management
  • Providing updates on work orders for clients (Walmart, Sams Club, Lowe's, Office Depot)
  • Creating work orders for clients
  • Answering phones to assist clients on pending or active work orders
  • Creating excel spreadsheets to report updates and provide notes on all open work orders
  • Scheduling work orders on Service Channel to ensure clients will know when their units will be serviced
  • Quote work orders that are over budget and create a proposal for our clients to review to approve or reject

Lead Youth Development Professional

Boys and Girls Club of York County
07.2016 - 04.2019
  • Directed daily activities for youth programs to ensure smooth operations and engagement
  • Collaborated with directors to plan and execute events to foster program growth
  • Streamlined attendance tracking systems to improve accuracy and efficiency
  • Collected and wrote up reports on club payments

Counselor (Seasonal)

The Salvation Army
06.2011 - 08.2015
  • Enforce rules and regulations of recreational facilities to support discipline and ensure safety
  • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies
  • Supervise and coordinate the work activities of campers
  • Explain principles, techniques, and safety procedures to participants in recreational activities, and show use of materials and equipment
  • Encourage participants to develop their own activities and leadership skills through group discussions
  • Meet with staff to discuss rules, regulations, and work-related problems
  • Greet new arrivals to activities, introducing them to other participants
  • Explaining facility rules, and encouraging participation

Education

High School -

South Pointe High School
Rock Hill, SC
06.2016

Skills

  • Microsoft Office Suite
  • Excel
  • Word
  • PowerPoint
  • Azure Data Studio
  • Powershell
  • SQL
  • ServiceNow
  • Customer service
  • Team collaboration
  • De-escalation
  • Conflict resolution
  • Data entry
  • Reporting
  • Process improvement
  • Compliance adherence
  • Adaptability

Timeline

Enterprise Data Operator

Build with Ferguson
11.2023 - 10.2024

HR Specialist

Walmart Home Office
09.2021 - 01.2023

Substitute Teacher (Seasonal)

Kelly Services
12.2020 - 05.2021

Website Administrator

DOC Services
04.2019 - 08.2020

Lead Youth Development Professional

Boys and Girls Club of York County
07.2016 - 04.2019

Counselor (Seasonal)

The Salvation Army
06.2011 - 08.2015

High School -

South Pointe High School

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Alexis Dye