Alexis Dyer
Midlothian
Summary
Detailed Client Service Associate looking for a new role where hard work and dedication will be valued as I come with 10 years of extensive Customer Service experience in multiple industries. I am a Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Server
Ale's Kitchen
08.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining a smooth workflow.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Temp to Hire- Recruiter-Staffing Supervisor
Exact Staff
11.2021 - 07.2024
- Managed the recruitment process for new staff, including interviewing and onboarding.
- Created job postings, evaluated resumes, and conducted phone interviews to identify qualified candidates.
- Developed training programs for new hires on topics such as safety regulations, customer service standards.
- Ensured compliance with federal, state, and local laws regarding equal employment opportunity.
Customer Service Representative
Affordable Benefit Choices, LLC.
05.2020 - 11.2021
- Made outbound and out bound calls to obtain account information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support while maintaining detailed record of interaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs in a 1 call resolution.
Server Trainer
Texas Roadhouse Restaurant
01.2019 - 05.2020
- Provided exceptional service to high volume of daily customers.
- Followed food handling procedures and service techniques.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Server Shift Leader
Jimmy's Pizza, Pasta, and Subs
12.2013 - 11.2019
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Coordinated special events such as private parties or large groups.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Education
High School Diploma -
Midlothian
Midlothian, TX08-2014
Skills
- Employee Engagement
- Compliance Knowledge
- LinkedIn Sourcing
- Workforce Now Networking
- Microsoft Office Expertise
- Employment Verification
- Audit Support
- Quality Assurance
- Staff training
- Conflict resolution
- Strong work ethic
- Professional appearance
Timeline
Server
Ale's Kitchen
08.2024 - Current
Temp to Hire- Recruiter-Staffing Supervisor
Exact Staff
11.2021 - 07.2024
Customer Service Representative
Affordable Benefit Choices, LLC.
05.2020 - 11.2021
Server Trainer
Texas Roadhouse Restaurant
01.2019 - 05.2020
Server Shift Leader
Jimmy's Pizza, Pasta, and Subs
12.2013 - 11.2019
High School Diploma -
Midlothian