Alexis East
Columbia,SC
Summary
Dynamic professional with extensive experience in HR and customer service roles, notably at Wabtec Global Services. Excelled in office administration and employee relations, enhancing hiring processes and improving customer satisfaction. Skilled in Microsoft Office and problem-solving, demonstrating a proactive approach to overcoming challenges and fostering positive outcomes.
Overview
7
7
years of professional experience
Work History
HR Assistant
Wabtec Global Services
12.2017 - 08.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Updated and maintained employee attendance records.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Helped employees register for benefits programs using online portals.
Pharmacy Customer Service Representative II
Blue Cross Blue Shield
12.2016 - 12.2017
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Agent
Iqor
01.2016 - 12.2016
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Fostered new business relationships through inbound lead follow-up.
Keyholder
Boston Proper
09.2014 - 01.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Education
Bachelor of Arts - Fashion Marketing & Management
Art Institute of Charlotte
Charlotte, NC High School Diploma -
Dreher
Columbia, SC Skills
- Office administration
- Employee relations
- Maintaining files
- Team player
- Human resources support
- Administrative skills
- Computer literacy
- Microsoft office
Timeline
HR Assistant
Wabtec Global Services
12.2017 - 08.2021
Pharmacy Customer Service Representative II
Blue Cross Blue Shield
12.2016 - 12.2017
Agent
Iqor
01.2016 - 12.2016
Keyholder
Boston Proper
09.2014 - 01.2016
Bachelor of Arts - Fashion Marketing & Management
Art Institute of Charlotte
High School Diploma -
Dreher
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