Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Elmore

Moreno Valley,CA

Summary

Professional with strong background in customer interactions, service solutions, and security professional . Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals and ensuring safety.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer

Soboba Casino Resort
02.2025 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Security Officer

Allied Universal Security Services
04.2024 - 11.2024
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Checked in truck drivers for their loads and gave direction on following steps

Security Officer

Securitas Security Services USA
06.2019 - 12.2023
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Barista

Compass Group Management
01.2018 - 01.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.

Sales Associate (Seasonal)

Best Buy
10.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Overnight Stocker (Seasonal)

Macy's
09.2017 - 01.2018
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained neat, organized stockroom free of hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Team Member

Juice It Up!
01.2017 - 01.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained calm demeanor in high stress situations
  • Memorized customer orders
  • Manage multiple task at one time

Associate

Amazon
04.2017 - 07.2017
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Counted all physical inventory and generated department audit reports.
  • Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
  • Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
  • Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
  • Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
  • Inspected all goods for quality and quantity.
  • Demonstrated adaptability by quickly familiarizing with new industry-specific software platforms as required.
  • Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06.2016

Associate of Business Administration -

Riverside City College
Riverside, CA

Skills

  • Analytical report composition
  • Incident documentation
  • Licensed security guard
  • Safety protocol implementation
  • Strong focus on accuracy
  • Exceptional customer support
  • Crisis management
  • Active surveillance monitoring
  • Security patrol execution
  • Strategic issue resolution
  • Security screenings
  • Conflict de-escalation
  • Conflict resolution techniques
  • Visitor tracking
  • Threat assessment
  • Document management
  • Stationary surveillance
  • Security equipment operation
  • Crisis management
  • Dispatch
  • Theft prevention training
  • Personnel screening
  • Investigation documentation
  • Report generation
  • Arrest procedures
  • Active shooter training
  • Workplace violence prevention
  • Emergency evacuation procedures
  • Cybersecurity awareness
  • Security systems
  • Asset protection
  • Defensive tactics training
  • Alarm monitoring
  • Entrance control
  • Bomb threat procedures
  • Fire safety training
  • Interior and exterior patrol
  • First aid and CPR certified
  • Access badge distribution
  • Active listening
  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call management
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Quality control
  • Clerical support
  • Filing
  • Customer education
  • Multi-line phone talent

Certification

  • CPR Certified


Timeline

Security Officer

Soboba Casino Resort
02.2025 - Current

Security Officer

Allied Universal Security Services
04.2024 - 11.2024

Security Officer

Securitas Security Services USA
06.2019 - 12.2023

Barista

Compass Group Management
01.2018 - 01.2019

Sales Associate (Seasonal)

Best Buy
10.2017 - 01.2018

Overnight Stocker (Seasonal)

Macy's
09.2017 - 01.2018

Associate

Amazon
04.2017 - 07.2017

Team Member

Juice It Up!
01.2017 - 01.2018

High School Diploma -

Canyon Springs High School

Associate of Business Administration -

Riverside City College

Similar Profiles

CREATE PROFILE
Alexis Elmore