Alexis Escamilla

• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Processed customer account changes with proprietary software.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Conducted regular training sessions for new customer service staff members.
• Provided technical support and troubleshooting assistance to customers.
• Collected deposits or payments and arranged for billing.
• Oversaw warranty counseling process to manage expense controls.
• Maintained records of all customer interactions, inquiries, and transactions.

• Work online to resolve customer issues ranging from shipping,

defective product, and general customer dissatisfaction via online

chat, email, or phone.

• Escalations

• Assist with training newer employees

• Provide knowledge and reference points to employees who may not

have answers to a specific question

• Assist with making sure all company Guru, and Macros are up to

date.

• Helping flag critical issues with the site with our development team.

• Ensuring operations/marketing are aware of any misprints/errors on

our site.

• Work online to resolve customer issues ranging from shipping,

defective product, and general customer dissatisfaction via online

chat or emails

• Must be well informed on product knowledge for the ability to upsell

products to customers to provide the best product suitable to the

customer need.

• Track shipments via FEDEX and deliveries from the warehouse

• Create new orders & schedule deliveries for customers

• Ability to reschedule, provide new products, apply strategic discounts

or exchanges in order to retain customer business.

• Assist team members with problem solving

• Process refund and exchanges or returns

• Contract manufactures about product damages and or missing pieces

upon delivery

• Work with leadership to prevent escalations

• Supervising & executing previous duties as Client Service Coordinator

• Manage Accounts & coordinate overall customer experiences from

start to end, including follow-ups and maintenance calls

• Lead & motivate team each morning meeting with enthusiasm and

positivity to ensure each team member is motivated and ready to go

for the day

• Achieve volume, revenue, and profitability goals through customer win

backs, retention & conversion

• Appropriately staff and manage center talent and hold entire team

accountable in order to solve complex customer issues

• Implement and execute of all company strategies, programs, and

communications

• Assure experiential needs of potential and actual clients are exceeded

by appropriate team member(s)

• Advance the Center’s operations by initiating, coordinating, following,

and enforcing program, operational, and personnel policies and

procedures

• Generate local marketing, lead generation, and staff pipeline

• Perform other reasonable duties as assigned

• Oversee the daily operations and schedules of over 20 employees

• Responsible for ordering all office supplies and have been able to cut

down office supply expenses by half.

• Manage and maintain calendars for stylists & clients

• Lead all front office employees ensuring quality and consistent service.

• Maintain client relationships, including solving customer issues, to

ensure customer loyalty and retention.

• Responsible for creating and verifying expense reports for employees.

• In charge of accurate drawer count as well as bank deposits.

• Liaise with clients, vendors, and building maintenance & security

• Record and maintain employee & client information with strict

adherence to privacy policies

• Answer and operate multiple phone lines to ensure no calls are missed.

• Accounts receivable lead.

• Promotes and sales different products and memberships.

• Answer and operate multiple phone lines to ensure no calls are missed.

• Schedule essential arrivals/departures for high-value clients.

• Maintained detailed files of client accounts and company

personnel.

• Maintain onsite office operations, including coordination with

security & maintenance for optimal efficiency.

• Answer and operate multiple phone lines to ensure no calls are missed.

• Manage and maintain schedules for construction and clients to ensure

timely service.

• Record and maintain employee & client information with strict

adherence to privacy policies.

• Assist Manager with office supply purchasing and procurement.

• Created and managed multiple wire transfers for more than 3,000

clients.

• Manage and maintain schedules for all HEB employees to ensure

customer satisfaction, while keeping in mind company hours.

• Maintained & created detailed files of client accounts company

personnel.

• Assist General Manager with onsite operations and coordination.

• Answer and operate multiple phone lines to ensure no calls are missed.

• Manage and maintain schedules for sales teams to show clients floor

plans for custom designed layouts.

• Maintained & created detailed files of client accounts and

company personnel.

• Assist Manager with office supply purchasing and procurement.