Alexis Escobar
Anaheim,CA
Summary
With a proven track record at La Habra City School District, I excel in ensuring passenger safety and fostering positive relationships. Professionalism not only with school staff member and colleagues, but with students and parents ensuring open communication to maintain proper service. My expertise in safe driving practices and effective communication has significantly enhanced operational efficiency. Skilled in commercial vehicle driving, emergency procedures and special needs assistance, I consistently achieve high standards of service and compliance ensuring great satisfaction for staff, students and parents.
Overview
11
11
years of professional experience
Work History
School Bus Driver
La Habra City School District
09.2017 - Current
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Enforced student behavior policies and responded to student emergencies.
- Identified and reported mechanical problems and safety hazards.
- Inspected and serviced buses on regular basis.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Created and enforced bus rules and kept expectations posted.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Drove bus along assigned route, picking up students.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Maintained accurate and up-to-date route and time logs.
- Supervised students during loading, unloading and on bus.
- Taught students first-aid and emergency protocols in case of emergency.
- Completed logbooks, incident reports and other daily paperwork.
Customer Service Cashier
Disneyland Resort
03.2015 - 09.2017
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Performed cash, card, and check transactions to complete customer purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Sales Representative
Action Wholesale Products
04.2014 - 04.2015
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma
Jurupa Valley High School
Jurupa Valley, California 05.2011
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Commercial driving
- Incident reporting
- Special needs assistance
- Emergency procedures
- Passenger management
- Drug and alcohol testing
- Defensive driving
- Vehicle inspections
- DOT regulations
- License endorsements
- Route logs
- Route navigation
- Child safety awareness
- Air brake certification
- School district compliance
- Commercial drivers license CDL
- First aid certification
- Dispatcher communication
- Two-way radio operation
Timeline
School Bus Driver
La Habra City School District
09.2017 - Current
Customer Service Cashier
Disneyland Resort
03.2015 - 09.2017
Customer Service Sales Representative
Action Wholesale Products
04.2014 - 04.2015
High School Diploma
Jurupa Valley High School