Alexis Esterle
Kent,OH
Summary
With a proven track record at Kent State University, I enhanced curriculum development and student engagement, showcasing exceptional customer service and de-escalation techniques. My expertise in safe food handling and creating positive guest experiences underlines my ability to excel in high-pressure environments, making significant contributions to team success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Graduate Assistant
Kent State University
08.2024 - Current
- Supported professors in creating curriculum for workforce transition programs for youth with disabilities.
- Helped evaluate student assignments.
- Supported selection of grant proposals.
- Contributed to the production of accessible presentation materials.
Visitation Monitor
Place of Peace
11.2022 - Current
- Enhanced visitation experiences by maintaining a safe and comfortable environment for children and their families.
- Maintained accurate records of visitations, contributing to efficient case management processes.
- Ensured all visitations adhered to court orders, applicable laws, and center policies, providing detailed documentation of each interaction.
- Ensured child safety at all times, taking immediate action when necessary to prevent harm or discomfort.
- Reduced conflicts during visits by mediating disagreements objectively and calmly.
- Addressed any behavioral issues promptly during visits, using de-escalation techniques when necessary.
- Assisted in developing visitation schedules that accommodated the needs of all parties involved.
- Participated in ongoing training opportunities, staying current on best practices in child welfare and family dynamics.
Server, Line Cook, To-Go Server
Cracker Barrel Old Country Store
09.2020 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Shift Leader
Pizza BOGO
08.2019 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Master of Education - Clinical Mental Health Counseling
Kent State University
Kent, OH12-2026
Bachelor of Arts - Psychology
Kent State University
Kent, OH12-2023
High School Diploma -
Springfield High School And Junior High
Akron, OH05-2021
Skills
- Exceptional customer service
- Guest engagement
- Memory retention
- Safe food handling
- Menu memorization
- High volume dining
Certification
Chemical Dependency Counseling Assistant (CDCA) licensure
Timeline
Graduate Assistant
Kent State University
08.2024 - Current
Visitation Monitor
Place of Peace
11.2022 - Current
Server, Line Cook, To-Go Server
Cracker Barrel Old Country Store
09.2020 - 11.2022
Shift Leader
Pizza BOGO
08.2019 - 09.2020
Chemical Dependency Counseling Assistant (CDCA) licensure
Master of Education - Clinical Mental Health Counseling
Kent State University
Bachelor of Arts - Psychology
Kent State University
High School Diploma -
Springfield High School And Junior High
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