Alexis Evans
Corsicana,Texas
Summary
Adept at document management and providing exceptional administrative support, I significantly enhanced productivity at Collin Street Bakery by implementing cost-saving measures and resolving customer issues swiftly. My expertise in Microsoft Office and outstanding communication skills ensure streamlined operations and high levels of client satisfaction. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
12
12
years of professional experience
Work History
Front Office Administrative Assistant
Two Dimensions Charter School
08.2022 - Current
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Maintained database of client contact information with accuracy and attention to detail
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Maintained calendars and schedules to set appointments for management team
Customer Service Night Supervisor
Collin Street Bakery
02.2016 - 03.2022
- Conducted regular inspections of facilities to detect any potential safety hazards or maintenance needs
- Analyzed financial reports to identify opportunities for cost savings while maintaining quality standards
- Utilized problem solving skills to resolve complex situations in an efficient manner
- Implemented successful initiatives designed to increase productivity while reducing overtime costs
- Created a positive work environment by addressing conflicts quickly and professionally
- Developed effective strategies for increasing guest satisfaction levels during night shifts
- Maintained records of shift activity, including employee attendance and hours worked
- Computed bills, collect payments, and make change for guests
- Transmitted and received messages, using telephones, and telephone switchboards
Customer Service Representative
Texas Health and Human Services
03.2013 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
HIGH SCHOOL DIPLOMA -
Corsicana High School
Corsicana, Texas05.2010
Skills
- Document Management
- File Organization
- Confidentiality
- Multitasking Abilities
- Administrative Support
- Excellent Communication
- Microsoft Office Proficiency
- Time Management
- Telephone Etiquette
- Customer Service
References
- Penny Groves-Gillman, Office Manager, Two Dimensions Charter School, My Current Boss, (903) 519-1069, Devoe999@yahoo.com
- Barbara Jones, Night Shift Manager, Collin Street Bakery, Former Manager At Previous Job, (903) 257-8255, Brown3279@gmail.com
Languages
English
Full Professional
Timeline
Front Office Administrative Assistant
Two Dimensions Charter School
08.2022 - Current
Customer Service Night Supervisor
Collin Street Bakery
02.2016 - 03.2022
Customer Service Representative
Texas Health and Human Services
03.2013 - 12.2015
HIGH SCHOOL DIPLOMA -
Corsicana High School
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