Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Fairweather

Upper Marlboro,MD

Summary

Professional in customer service with strong foundation in teleservices. Skilled at handling high-volume calls, resolving inquiries, and providing exceptional support to clients. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Known for excellent communication skills, problem-solving abilities, and maintaining high standards of performance.

Overview

7
7
years of professional experience

Work History

Operations Coordinator

Target Logistics
11.2023 - Current
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Boosted productivity by establishing effective communication channels between departments.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Worked with vendors to make purchases and reconcile invoices.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Trained and guided team members to maintain high productivity and performance metrics.

Patient Registration Associate

MedStar Georgetown University Hospital
09.2020 - 11.2023
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Coordinated closely with nursing staff to prioritize room assignments based on individual patient needs.

Patient Service Representative

Children's National Medical Center, CNMC
04.2018 - 06.2020
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.

Education

Associate of Science - Psychology

Prince George's Community College
Upper Marlboro, MD
05-2030

Bachelor of Science - Nursing

Tuskegee University
Tuskegee, AL
05-2009

High School Diploma -

Friendly
Ft. Washington, MD
06-2008

Skills

  • Results-driven
  • Experienced in software utilization
  • CRM software
  • Skilled in customer call handling
  • Customer service
  • Adaptability and dependability
  • Reliable and punctual
  • Verbal and written communication
  • Professional communication
  • Inbound and outbound calls
  • Detail-oriented data management
  • Appointment scheduling

Timeline

Operations Coordinator

Target Logistics
11.2023 - Current

Patient Registration Associate

MedStar Georgetown University Hospital
09.2020 - 11.2023

Patient Service Representative

Children's National Medical Center, CNMC
04.2018 - 06.2020

Associate of Science - Psychology

Prince George's Community College

Bachelor of Science - Nursing

Tuskegee University

High School Diploma -

Friendly

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