Alexis Farwell
Temecula,CA
Summary
Dynamic professional with a proven track record at excelling in customer relationship management and leadership. Expert in streamlining processes to enhance team performance and customer satisfaction. Skilled in Microsoft Office and interpersonal communication, demonstrated through mentoring roles and successful customer interactions. Achieved significant improvements in team growth and operational efficiency. I have learned and grown my skill sets extensively throughout the years and am excited to put them to good use in a positive team environment.
Overview
4
4
years of professional experience
Work History
Senior Closer
Future Judgment Solutions
04.2024 - Current
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Established plans and payoffs for customers' settlements, prioritizing control of overall costs.
- Assisted customers with completing agreements and other paperwork.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
Membership Specialist
UFC Gym
12.2022 - 04.2024
- Established and monitored KPI's to optimize company performance.
- Organized regular meetings with department heads to review progress and collaborate ideas for improvement.
- Executed sales and operational activities, producing results that met or exceeded business plans.
- Provided training and mentoring support for employees at all levels.
- Created promotional materials for new membership campaigns and coordinated outreach events to attract potential members.
Recreational Assistant
MCCS Camp Butler
04.2021 - 03.2022
- Managed inventory of supplies and materials needed for recreational activities.
- Ensured that all areas were kept clean in ordinance with COVID-19 regulations.
- Assisted with rentals, registrations, and check-in process for participants.
- Demonstrated excellent customer service by providing courteous assistance to patrons in a timely manner.
Education
High School Diploma -
Susan H Nelson Highschool
Temecula05-2019
Skills
- Data collection
- File management
- Customer Relationship management
- Leadership
- Interpersonal Communication
- Building rapport
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Microsoft office
Timeline
Senior Closer
Future Judgment Solutions
04.2024 - Current
Membership Specialist
UFC Gym
12.2022 - 04.2024
Recreational Assistant
MCCS Camp Butler
04.2021 - 03.2022
High School Diploma -
Susan H Nelson Highschool
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