Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Felts

Webster,TX

Summary

Detail-oriented Veterinary Technician with 6 years of relevant experience and specific expertise in client relations. Recognized for training new staff and dedication to excellent animal care and client service.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Waitress

Montereys Little Mexico
Alvin, TX
08.2021 - 07.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.

Veterinary Technician

Freeport Veterinary Medical Center
Freeport, TX
10.2020 - 08.2021
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Implanted subcutaneous identification microchips into animals.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted senior staff with blood analyses and physical assessments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
  • Answered owner animal health questions and advised on best care practices.
  • Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.

Veterinary Technician

Claws And Paws Veterinary Hospital
Pearland, TX
06.2020 - 06.2021
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Implanted subcutaneous identification microchips into animals.

Education

High School Diploma -

Pearland High School
Pearland, TX
05.2017 - 05.2020

Bachelor of Science - Animal Science

Sam Houston State University
Huntsville, TX
08.2017 - 05.2020

Skills

Cash handling

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Timeline

Waitress

Montereys Little Mexico
08.2021 - 07.2022

Veterinary Technician

Freeport Veterinary Medical Center
10.2020 - 08.2021

Veterinary Technician

Claws And Paws Veterinary Hospital
06.2020 - 06.2021

Bachelor of Science - Animal Science

Sam Houston State University
08.2017 - 05.2020

High School Diploma -

Pearland High School
05.2017 - 05.2020

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Alexis Felts